Whitney Beasley
Newburgh,IN
Summary
Customer-focused professional with expertise in customer service and collections. Delivers exceptional support through effective communication and analytical problem-solving. Enhances customer loyalty by providing customized solutions and resolving disputes efficiently. Proven ability to meet productivity and quality standards while managing data entry tasks.
Overview
3
3
years of post-secondary education
14
14
years of professional experience
Work History
Customer Service Representative
AT&T Call Center
Evansville, IN
09.2024 - 08.2026
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed customer complaints and resolved conflicts effectively.
- Assisted customers with account inquiries and service issues.
- Provided technical support for various AT&T products and services.
- Utilized CRM software to track customer interactions and feedback.
- Trained new staff on call handling procedures and policies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Debt Recovery Specialist
OneMain Financial
Evansville, USA
06.2021 - 03.2024
- Collected on delinquent accounts, contributing to reduction of overdue balances.
- Managed a high-volume caseload of delinquent accounts and maintained detailed notes on all communications for future reference.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Engaged with customers to build rapport, fostering long-term loyalty and promoting timely payments.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Maintained high volume of calls, effectively supporting team operations in a fast-paced environment.
- Trained new team members on scripts, company services, and collection strategies.
- Contributed to departmental goals by consistently meeting or exceeding individual targets related to collections performance metrics.
- Consistently met performance goals by prioritizing tasks and managing time effectively. on consistent basis.
- Submitted reports to senior management to aid in business decision-making and planning.
- Promoted business development by building and maintaining relationships with new clients.
Key Holder
The Pawprint Lodge
Evansville, USA
05.2017 - 06.2021
- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
- Resolved conflicts between customers and staff calmly and professionally, maintaining a positive environment.
- Demonstrated adaptability by quickly learning new concepts in fast-paced environments.
- Completed paperwork for various processes, ensuring accuracy and timely submission., recognizing discrepancies and promptly addressing for resolution.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Educated patients and relations on ocular health and safety, promoting good eye care.
- Helped prepare specimens and slides for laboratory analysis, facilitating fast diagnoses and treatment.
Optical Assistant
Eyemart Optical
Evansville, USA
08.2012 - 05.2017
Education
Associate Of Applied Science - Psychology
Ivy Tech Community College of Indiana
09.2026 - 02.2030
GED - General Diploma
Skills
- Delinquent Account Notification
- Payment Acceptance
- Account Management
- Automated Account Review
- Account Monitoring
- Updating Customer Accounts
- Fair Debt Collections Practices
- Skip Tracing
- Negotiation skills
- Persuasive Negotiation
- Decision-Making
- Work Planning and Prioritization
- Call center experience
- Customer research
- Effective communication
- Account management
- Financial Documentation
Timeline
Associate Of Applied Science - Psychology
Ivy Tech Community College of Indiana
09.2026 - 02.2030
Customer Service Representative
AT&T Call Center
09.2024 - 08.2026
Debt Recovery Specialist
OneMain Financial
06.2021 - 03.2024
Key Holder
The Pawprint Lodge
05.2017 - 06.2021
Optical Assistant
Eyemart Optical
08.2012 - 05.2017