Julie Leppert
Alvarado,TX
Summary
Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Account Manager/Customer Service Representative
Aptive Environmental
05.2022 - Current
- Devised tactics to grow customer base and boost sales.
- Prepared and shared account details, insurance coverage and funds.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
- Expanded territory by executing effective warm calls and negotiating contracts.
Front End Team Lead
Cabelas
11.2021 - 05.2022
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Lead Book Keeper
Kroger
04.2016 - 11.2021
- Maintained and processed invoices, deposits and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
Education
High School Diploma -
James Bowie High School
Arlington, TX06.2015
Skills
- Payment Solicitation
- Terms Review and Enforcement
- Problem Investigations
- Delinquent Account Notification
- Analytical and Critical Thinking
- Updating Customer Accounts
- Negotiation and Resolution
Timeline
Customer Account Manager/Customer Service Representative
Aptive Environmental
05.2022 - Current
Front End Team Lead
Cabelas
11.2021 - 05.2022
Lead Book Keeper
Kroger
04.2016 - 11.2021
High School Diploma -
James Bowie High School
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