Jeremiah Keefer
Palmyra,PA
Summary
Dynamic Lead Systems Analyst with a proven track record at Penn State Health, specializing in integrating clinical and revenue-focused applications. Expert in requirements gathering, documentation, and the software development life cycle. Demonstrated success in enhancing user experiences and achieving interoperability requirements. Skilled in business process modeling and fostering cross-team collaboration for optimal outcomes.
Overview
14
14
years of professional experience
Work History
Lead Systems Analyst
PENN STATE Health
Hershey, PA
02.2019 - Current
- Learned and supported multiple IS Clinical and Revenue focused applications across a number of sites integrating into Penn State Health (i.e
- Allscripts, Nextgen, Flat Iron, and eClinical works)
- Oversaw Patient Portal, Clipboard, PSH eMessaging, and HealtheIntent functionality
- Enhanced user and vendor experience by collaborating with various IT teams to standardize communication protocols, project progress updates, and change management processes
- Developed and executed the Intake Workflow Project plan hospital wide to achieve Promoting Interoperability requirements utilizing elements of PM Waterfall Methodology
Senior Systems Analyst
PENN STATE Health
Hershey, PA
05.2015 - 02.2019
- Lead a large Health Information Exchange project with a diverse group of stakeholders across Penn State Health involving workflow, technical, and strategic decisions
- Directed the optimizeU coaching program including planning, scheduling, goal setting, and assigning providers to analysts within targeted departments each quarter
- Designed process to utilize detailed analytics from Cerner consultants to communicate, schedule, and coach providers with the goal of optimizing EMR usage across the organization
- Installed a foundation of pivotal contacts across clinical departments, through networking, to create a clinical hierarchy aiding in achieving goals and objectives of the optimizeU program
Clinical Systems Educator/Trainer
PENN STATE Health
Hershey, PA
07.2013 - 05.2015
- Worked closely with Senior Analyst members of CIS staff and other operational area leaders to learn the software to create excellent training material
- Coordinated training and communication for projects such as CAMM Imaging, Direct Messaging, and Perioperative Tracking Projects
- Supported multiple Connected Project go-lives for application and process changes
- Implemented and designed customized content for Learning Live application while working with Penn State Hershey CIS staff and Cerner Project Resources
Client Support Representative
PENN STATE Health
Hershey, PA
11.2012 - 07.2013
- Gained detailed knowledge of Connected system and process workflows
- Developed relationships with Penn State Hershey CIS Staff to provide end user feedback and assisted in engaging Cerner to resolve system issues
- Provided customer service to end users on a wide variety of technical issues within Cerner applications
- Mentored new team members on troubleshooting issues related to supporting the Connected system
Revenue Cycle Training and Development Coordinator
PENN STATE Health
Hershey, PA
05.2011 - 11.2012
- Created training modules and materials in Eclipsys, Cerner-FirstNet, Cerner-Scheduling, Cerner-PowerChart, and Signature applications
- Developed training documentation for the Soarian Financial System while working with numerous Registration senior staff to account for system and process changes
- Created e-learning tools with Snag it, Camtasia studio, Adobe Captivate, and Prezi
Education
BACHELOR OF ARTS - Secondary Education, Social Studies, grades 7-12
YORK COLLEGE OF PENNSYLVANIA
01.2010
BACHELOR OF ARTS - History
YORK COLLEGE OF PENNSYLVANIA
01.2010
Skills
- Project Management
- System testing
- Data flow diagramming
- Requirements gathering and documentation
- Software development life cycle
- Business process modeling
Accomplishments
- Black Belt Certification through Operational Excellence Program
- PSH Emerging Leaders graduate
- ITIL Foundations
Leadership in the Community
- Emergency Foster parent for the past 5+ years
- Built a Foster and Adoption Support Group serving over 20 families and including 50+ volunteers
- Volunteer of Keystone Family Alliance focusing on providing support to foster families, social workers, and foster children throughout Pennsylvania
Timeline
Lead Systems Analyst
PENN STATE Health
02.2019 - Current
Senior Systems Analyst
PENN STATE Health
05.2015 - 02.2019
Clinical Systems Educator/Trainer
PENN STATE Health
07.2013 - 05.2015
Client Support Representative
PENN STATE Health
11.2012 - 07.2013
Revenue Cycle Training and Development Coordinator
PENN STATE Health
05.2011 - 11.2012
BACHELOR OF ARTS - Secondary Education, Social Studies, grades 7-12
YORK COLLEGE OF PENNSYLVANIA
BACHELOR OF ARTS - History
YORK COLLEGE OF PENNSYLVANIA
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