Jeremiah Lermayer

Wireless Sales Associate

Verizon

Carlsbad, Nm

12.2022 - Current

Assisted customers with product selection and purchase decisions by providing information on features, benefits and wireless service plans.
Demonstrated knowledge of the store's inventory to answer customer inquiries regarding availability and pricing of products.
Performed daily opening and closing procedures including cash handling and reconciliation of cash drawers.
Processed customer transactions accurately using the point-of-sale system.
Maintained a clean, organized work environment that met company standards.
Provided technical support for customers in setting up their wireless devices including phones, tablets, laptops and other mobile devices.
Greeted customers upon arrival in the store and provided assistance throughout their shopping experience.
Encouraged customers to sign up for loyalty programs or upgrade services when appropriate.
Conducted regular follow-up calls to ensure customer satisfaction with purchased products or services.
Adhered to all company policies, procedures and safety guidelines while performing job duties.
Demonstrated ability to troubleshoot minor technical issues that arose during the sales process.
Developed relationships with new customers through networking opportunities within the community.
Resolved customer complaints in a professional manner while keeping management informed of any escalated situations.
Utilized promotional materials such as brochures, flyers and product displays to increase brand awareness.
Stayed current on industry trends, competitive offerings, promotions and pricing structures.
Analyzed customer data to identify potential sales opportunities.
Provided training for new employees on proper use of equipment, software applications, processes and procedures.
Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.