Yadel Diaz
Homestead,FL
Summary
Motivated Wireless Sales Associate with comprehensive experience in customer service, product promotion, and contract management. Strong communication skills foster successful relationships with customers to increase sales and enhance brand loyalty. Results-oriented approach to troubleshooting and resolving customer issues has consistently improved customer satisfaction rates. Possess deep knowledge of latest wireless products and trends, adding value to teams seeking innovative solutions for increasing sales.
Overview
2
2
years of professional experience
Work History
Wireless Sales Associate
Russell Cellular Verizon Wireless
Homestead, FL
10.2024 - Current
- Assisted customers with product selection and purchase decisions by providing information on features, benefits and wireless service plans.
- Provided technical support for customers in setting up their wireless devices including phones, tablets, laptops and other mobile devices.
- Processed customer transactions accurately using the point-of-sale system.
Sales Associate
Nautica Retail
Florida City, FL
06.2023 - 01.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Conducted inventories on a regular basis to track stock levels.
Intern
City of Florida City Hall
Florida City, FL
09.2022 - 06.2023
- Provided administrative support by completing tasks such as filing documents and scheduling meetings.
- Managed people's inquiries through phone calls, emails, or other forms of communication.
- Supported senior staff members in the completion of complex projects within deadlines.
Education
Associate of Arts - Computer Information Systems
MDC Honors College
Homestead, FL06-2026
High School Diploma -
Medical Academy For Science And Technology
Homestead Fl06-2024
Skills
- Customer interaction
- Interpersonal and written communication
- New activations
- Teamwork and collaboration
- Product specifications
- Meeting sales quotas
- Android and ios products
- Technical support
- Mobile device sales
- Sales transactions
- Wireless accessories sales
- Service troubleshooting
- Customer service
Accomplishments
- The Honors College Fellows Award
- Bright Future Scholarship
- Hispanic Recognition Award
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Wireless Sales Associate
Russell Cellular Verizon Wireless
10.2024 - Current
Sales Associate
Nautica Retail
06.2023 - 01.2024
Intern
City of Florida City Hall
09.2022 - 06.2023
Associate of Arts - Computer Information Systems
MDC Honors College
High School Diploma -
Medical Academy For Science And Technology
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