Baylie Shrubb
West Union,IA
Summary
Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and a positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Wireless Sales Associate
US Cellular
12.2023 - Current
- Maintained accurate records of sales and customer information.
- Resolved account issues promptly by collaborating with support teams as needed.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Maintained a clean and organized sales floor for an inviting shopping environment.
- Participated in ongoing training sessions for continuous professional development and improved sales skills.
- Built rapport with clientele through active listening skills, understanding their unique requirements, and offering tailored solutions accordingly.
- Assisted and supported training of new sales associates.
Server
Texas Roadhouse
08.2022 - 07.2023
- Answered customer's questions, recommended items, and recorded order information.
- Used slow periods to restock supplies.
- Upsold items such as appetizers, mixed drinks, and gift cards to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS systems to place orders and manage bills.
Waitress
China Kitchen
08.2017 - 08.2021
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained customer satisfaction with timely table check-ins.
- Used cash registers and credit card machines to cash out customers.
- Trained new waitstaff on proper food handling, customer service, and safety procedures.
- Waiting tables to take orders, along with communicating with customers over phone.
Education
No Degree - Psychology
Upper Iowa University
Fayette, IA10-2028
High School Diploma -
North Fayette Valley High Schoolchool
West Union, IA05.2021
Skills
- Social Media Experience (Facebook, Instagram, Tik Tok)
- POS Operation
- Guest Satisfaction
- Customer Service and Rapport
- Cool Under Pressure
- Warm and Friendly
- Customer Relationship Management
- Customer Interaction
- Technical Support
- Customer Assistance
- Emailing and Talking to Customers on the Phone
- Complaint Handling
Accomplishments
- Awarded Employee of the Month September 2024 at US Cellular.
- Top 10 in sales at US Cellular.
Timeline
Wireless Sales Associate
US Cellular
12.2023 - Current
Server
Texas Roadhouse
08.2022 - 07.2023
Waitress
China Kitchen
08.2017 - 08.2021
No Degree - Psychology
Upper Iowa University
High School Diploma -
North Fayette Valley High Schoolchool
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