Jeremiah Matos
Naples,FL
Summary
I am a dedicated security supervisor offering several years of experience managing security teams. My peers would describe me as a personable leader, comfortable with interacting with people from diverse cultures and backgrounds. Skilled in training and coaching security team members to achieve high standards of security across the board. Experienced in conducting patrols, performing screenings, and reviewing CCTV footage for signs of suspicious activity. Overall, I am a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Captain
Waterside shops
Naples, FL
01.2022 - Current
- Executed responsibilities as shift captain for two teams.
- Oversee smooth shift operations and maintain accuracy of information, while coordinating interviews and hiring.
- Provided support to guests, tenants, and contractors.
- Oversaw a diverse set of duties, such as managing lost and found items efficiently, implementing effective theft prevention methods, maintaining accurate roof access sheets documentation, generating comprehensive incident reports, and coordinating traffic control efforts. Additionally, handled trespassing incidents with finesse while being adept at administering prompt first aid.
- Demonstrated exceptional customer service skills through extensive foot patrolling of both indoor and outdoor areas, effectively responding to security incidents.
- Managed officer safety checks during two security department shifts and ensured adherence to policies and procedures.
Security Sergeant
International Protective Service
Naples, FL
09.2020 - 07.2021
- Oversaw a team of 3 officers and effectively managed all administrative duties for the department.
- Handled diverse job responsibilities according to individual client demands.
- Experienced in various job roles like client protection, property checks, controlled entry points and standing guard post.
Security Lieutenant
Waterside shops security
Naples, FL
08.2019 - 09.2020
- Oversaw the operations of a four-person team.
- Oversaw shift operations and maintained accuracy in all information.
- Providing support to guests, tenants, and contractors.
- Manage various responsibilities, including handling lost and found items; addressing theft incidents; maintaining accurate roof access sheets records; and documenting incidents effectively in reports. Also responsible for enforcing traffic control measures and responding to medical emergencies by providing first aid.
- Demonstrated strong commitment to customer satisfaction by providing top-notch services including foot patrol of property and timely response to inquiries.
Security Officer
Securitas
Fort Myers, FL
04.2019 - 08.2019
- Operated as gate attendant in Pelican Bay, responsible for granting entrance to approved personnel and managing deliveries on behalf of residents. Fostered positive relationships with realtors and contractors.
Team Sports Sales Associate / customer service/ bicycle technician
Dicks sporting goods
Naples, FL
08.2017 - 04.2019
Re-piper
Water Works
Cape Coral, FL
10.2018 - 11.2018
- Performed replacement of water lines in client homes' attics with focus on maintaining proper hot and cold water flow.
Cashier/Customer Service
JC Penny
Naples, FL
12.2015 - 12.2015
Education
Associate's degree - Homeland Security
Keiser University
Fort Myers, FL12.2023
Skills
- Leadership Training
- Customer Service
- Help Desk
- Customer Support
- Customer Care
- Security
- Network Support
- Sports Coaching
- Supervising experience
- Management
- CPR
- First aid
- Surveillance
- Conflict management
- Desktop Support
- CCTV
- Operating Systems
- Incident Response
- Security team leadership
- Operations Management
Certification
- Drivers license
- Security D license
- Unarmed security services.
- First Aid Certification
- CPR Certification
- Armed Security License
- AED Certification
Affiliations
- Civilian / Volunteer group that operates under the Department of Homeland Security to insure boating safety and education.
References
References available upon request.
Timeline
Security Captain
Waterside shops
01.2022 - Current
Security Sergeant
International Protective Service
09.2020 - 07.2021
Security Lieutenant
Waterside shops security
08.2019 - 09.2020
Security Officer
Securitas
04.2019 - 08.2019
Re-piper
Water Works
10.2018 - 11.2018
Team Sports Sales Associate / customer service/ bicycle technician
Dicks sporting goods
08.2017 - 04.2019
Cashier/Customer Service
JC Penny
12.2015 - 12.2015
Associate's degree - Homeland Security
Keiser University
- Drivers license
- Security D license
- Unarmed security services.
- First Aid Certification
- CPR Certification
- Armed Security License
- AED Certification
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