Jeremiah McNiel

• Handled challenging situations calmly under pressure, making critical decisions quickly for successful resolution of incidents requiring towing services.
• Enhanced customer satisfaction by providing timely and efficient towing services.
• Ensured the safe transportation of vehicles with proper securing techniques and equipment usage.
• Navigated traffic efficiently during high-stress situations to ensure timely arrival at designated locations.
• Promoted safe driving habits among colleagues through leading by example and actively addressing observed unsafe behaviors or practices on the roadways or at job sites.

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Promoted a positive work environment through open communication and constructive feedback.
• Kept employees operating productively and working on task to meet business and customer needs.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Coached crew members to optimize performance and motivate toward more efficient work.

• Handled challenging situations calmly under pressure, making critical decisions quickly for successful resolution of incidents requiring towing services.
• Enhanced customer satisfaction by providing timely and efficient towing services.
• Ensured the safe transportation of vehicles with proper securing techniques and equipment usage.
• Navigated traffic efficiently during high-stress situations to ensure timely arrival at designated locations.
• Promoted safe driving habits among colleagues through leading by example and actively addressing observed unsafe behaviors or practices on the roadways or at job sites.
• Conducted vehicle assessments to determine appropriate towing methods, minimizing potential damage during transport.
• Participated in ongoing industry training, staying current on relevant laws, regulations, and technology advancements in the field of towing operations.

• Boosted customer satisfaction with timely deliveries, clear communication, and professional demeanor.
• Exhibited attention to detail when performing vehicle maintenance tasks such as monitoring tire pressures, checking fluid levels, or identifying potential mechanical issues.
• Drove truck to weigh stations before and after loading and along routes to document weight and conform to state regulations.
• Implemented on-board navigation system to decrease average delivery time [Number]%.
• Complied with all procedures by obtaining and maintaining proper delivery authorizations and pickup documentation.

Drove a flatbed delivering lumber sheetrock ans anything else that the customers ordered.