JEREMIAH MITCHELL
Delray Beach,FL
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues and winning the respect of peers. Bringing over a decade of sales, customer service, and management experience of improving customer satisfaction and contributing to company success. Demonstrating a high level of ownership and initiative while also being quick and effective at problem solving and decision making.
Overview
7
7
years of professional experience
Work History
Sales and Customer Experience Manager
Macy's
Boca Raton, FL
06.2022 - Current
- Set associate and other managers expectations, strategizing individual goals/targets and holding them accountable to KPI metrics
- Managing over 30 associate and 4 Leaders, also in-charge of recruiting, onboarding, training, and performance management process.
- Carry out reports to identify deficient areas; creating and executing action plans with focus on correcting deficient areas
- Developed competitive advantage for our target market through customer engagement, vendor relationships and marketing strategies.
- Carry out monthly review of Associate Selling Scorecard for sales, loyalty accounts (credit card), customer experience, and associate Turnover results
- My body of work was recognized and effective 2024, I was promoted to manage our 18 million dollar men's department. (Previously managed our 7 million dollar bedding department)
Assistant Store Manager
Travis Mathew
Boca Raton, FL
08.2021 - 06.2022
- Assist with developing and implementing strategies to drive sales
- Fostered work environment focused on teamwork and productivity
- Create and manage in-store events, marketing initiatives and CRM activity to drive and reward repeat business
- Implement product and visual merchandising directives and techniques to maximize space and drive sales
- Manage inventory control procedures including product receipt, transfers and returns
- Manage and maintain store cleanliness and organization, including front of house and stock space
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement
Lead Samsung Experience Consultant (SEC)
Samsung
Boynton Beach, FL
07.2017 - 08.2021
- Top year over year revenue growth for 2019 south east Miami market (17% YOY)
- Develop sales and customer retention strategies for SEC team
- Trained 10+ Lead SEC new hires for other Experience Stores
- Optimized customer support by establishing collaborative service environment.
- Monitored customer preferences to determine focus of sales efforts
- Conducted research to acquire valuable data on customer preferences and incorporated information into key business decisions
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
Education
Palm Beach State College - Business Administration And Management
PBSC
Lake Worth, FLSkills
- Adobe Premiere
- Reports Generation and Analysis
- Training and Development
- Analytical Problem Solve
- Team Management
- Relationship Building
- Operations Oversight
- Customer Relations
- Microsoft Office Suite
Timeline
Sales and Customer Experience Manager
Macy's
06.2022 - Current
Assistant Store Manager
Travis Mathew
08.2021 - 06.2022
Lead Samsung Experience Consultant (SEC)
Samsung
07.2017 - 08.2021
Palm Beach State College - Business Administration And Management
PBSC