Jeremiah Moss
Deltona,FL
Summary
Hardworking Entrepreneur skilled in coordinating programs, business planning and culture development. Visionary and decisive leader with a clear understanding of complex business needs. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Lead
OPG
Orlando, FL
07.2022 - Current
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Rotated through series of different stations based on team needs.
- Implemented performance, quality and efficiency measures to achieve aggressive production goals.
- Trained new staff in relevant processes and procedures.
Lead Sales Professional
AutoNation
Sanford, Florida
11.2023 - 06.2024
- Provided leadership and direction to sales team members, ensuring all goals were met on time.
- Developed strong relationships with key clients by providing exceptional service throughout each transaction.
- Monitored competitors' activities, pricing structures, promotions. to stay ahead of the competition.
- Conducted training sessions for new employees on company policies and procedures.
- Developed innovative strategies for increasing customer loyalty and satisfaction.
- Resolved escalated customer complaints in a professional manner while striving for complete customer satisfaction.
- Ensured compliance with applicable laws and regulations related to sales practices and consumer protection standards.
- Analyzed market trends to identify potential opportunities for product expansion and growth.
- Assessed customer needs and provided solutions to meet their requirements.
- Developed key customer relationships to increase sales.
Master-at-Arms
US Navy
Orlando, FL
04.2021 - 09.2023
- Conducted security sweeps of shipboard spaces and personnel to ensure compliance with Navy regulations.
- Maintained accountability for weapons, ammunition, keys, and other sensitive items.
- Provided guidance on the proper use of force and weapons in accordance with applicable laws and regulations.
- Trained security personnel in the proper handling of firearms and explosives.
- Supervised a team of watchstanders responsible for monitoring all areas of the vessel.
- Enforced safety regulations during drills and exercises to maintain operational readiness.
- Conducted investigations into alleged violations of military law or policy.
- Responded to emergency situations such as fires, medical emergencies, or terrorist threats.
- Developed security plans for special events such as port visits or ceremonies.
- Assessed potential threats to personnel or facilities while ashore or at sea.
- Advised commanding officers on security issues related to ship operations or personnel issues.
- Verified that all personnel were properly identified before allowing entry onto the vessel.
- Monitored CCTV cameras around the ship's perimeter for suspicious activity.
- Performed random searches of crew members' belongings for contraband materials.
- Investigated reports of theft, vandalism, drug use, or other criminal activities aboard the vessel.
- Coordinated with local law enforcement agencies when necessary regarding incidents occurring on board the vessel.
- Implemented procedures for controlling access to restricted areas.
- Compiled detailed reports documenting any incidents that occurred onboard.
- Inspected weapons storage areas regularly to ensure they are secure from unauthorized access.
- Patrolled decks and passageways to monitor crew member activities.
- Conducted training sessions on proper security protocols and procedures.
- Managed maintenance schedules for all physical security systems aboard the vessel.
- Responded immediately to security threats, breaches and emergencies, following proper protocols.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Developed and implemented training procedures for newly hired personnel.
- Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
- Worked closely with local law enforcement to coordinate security operations and investigations.
- Monitored and authorized employee and guest access to guard against theft.
- Managed staff schedules for shifts and events to minimize overtime costs.
- Investigated security breaches and took appropriate measures to minimize damage.
- Periodically reviewed existing policies and procedures and made recommendations to improve security.
- Reviewed security practices prior to events and identified potential weaknesses.
- Developed and updated policies to keep employees safe from violence and harassment in workplace.
- Implemented new security protocols to prohibit trespassing and increase safety.
- Held routine and surprise drills to keep help security team members practice response plans.
- Interviewed and hired security personnel with strong skill sets and expertise.
- Recommended equipment and services to improve facility and network security.
- Participated in continuing education and seminars to learn about latest threats and risk prevention methods.
- Improved resource planning and allocation by streamlining security and administrative programs, business management operations and inventory control.
- Installed cameras to investigate loss, fraud, theft and abuse by personnel or visitors.
- Created and rolled out budget for security department.
- Analyzed security bulletins, gathering information on software vulnerabilities and patches.
- Collaborated with stakeholders to develop business continuity and disaster recovery plans.
Operations Manager
Goode Brothers
Saint Augustine, FL
04.2023 - 08.2023
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Built strong operational teams to meet process and production demands.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Addressed customer concerns with suitable solutions.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Oversaw financial management, budget management, accounting and payroll activities.
- Presented performance and productivity reports to supervisors.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Enforced federal, state, local and company rules for safety and operations.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Responded to information requests from superiors, providing specific documentation.
- Tracked and replenished inventory to maintain par levels.
- Conducted employee observations and documented findings.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Collaborated with team leaders on quality audits.
- Planned delivery routing, team workflows and promotional initiatives.
- Anticipated and tracked operational and tactical risks to provide strategic solutions.
- Measured and reviewed performance via KPIs and metrics.
- Supported accident investigations and prepared related paperwork.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Developed and implemented operational procedures to ensure quality standards are met.
- Published customer satisfaction results from feedback forms and correspondence.
- Resolved challenges associated with company websites, vendors and telecoms.
- Created corrective actions based on adverse KPI trends.
- Crafted operations best practices using audits and project management team feedback.
- Conducted periodic assessments to evaluate company's financial performance.
- Generated performance and labor strategies to compete in new and existing markets.
- Collected customer fees, managed refunds and provided complete sales documentation.
- Controlled departmental facilities use and approved requests for repairs or improvements.
- Monitored resource use to achieve set goals within budget constraints.
- Contributed to proposal and contract development, negotiations and meetings.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Structured HR consulting services to support clients during organizational developments and changes.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Implemented campaigns and promotions to help with developing goods and services.
- Mitigated business risks by working closely with staff members and assessing performance.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Implemented successful business strategies to increase revenue and target new markets.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Monitored progress by establishing plans, budgets and measuring results.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Provided technical expertise in the design and implementation of automated systems used in the operations department.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Developed key performance indicators to measure effectiveness of operational processes.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Formed and sustained strategic relationships with clients.
General Manager
Done Right Renovations
Orlando, FL
02.2019 - 07.2023
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Designed sales and service strategies to improve revenue and retention.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
Line Worker
Florida Construction Site
Sanford, FL
05.2022 - 08.2022
- Maintained clean worksite to avoid hazards from chemicals and fragile products.
- Monitored production line to watch for pile-ups or jams.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Coordinated with supervisor to organize materials and equipment, promoting highest productivity and quality.
- Observed equipment operations to detect malfunctions or safety concerns.
- Attended regular training sessions to increase machine operating skills.
Sales Consultant
Sun bright solar company
Orlando, FL
04.2021 - 08.2021
- Worked with fellow sales team members to achieve group targets.
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Priced out products for customers and drew up sales paperwork.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Handled credit and debit card payment processing to complete purchasing experience.
- Identified areas of improvement within existing processes and procedures.
- Established long-term relationships with key contacts at client companies.
- Developed and maintained relationships with clients to increase sales revenue.
- Analyzed customer needs and preferences to recommend appropriate products.
- Provided detailed product information to customers, including features, prices, and availability.
- Conducted market research to identify new business opportunities.
- Generated daily reports on sales activities for management review.
- Collaborated with marketing team to design promotional materials for campaigns.
- Resolved customer complaints and inquiries in a timely manner.
- Attended trade shows and conferences to promote products and services.
- Created customized presentations for potential customers based on their requirements.
- Performed cold calls to prospective customers to introduce company offerings.
- Monitored competitor activity and pricing strategies to adjust accordingly.
- Organized special events such as seminars or workshops to promote products.
- Maintained accurate records of all sales activities in the CRM system.
- Assisted in developing sales strategies and setting targets for different accounts.
- Participated in regular training sessions on new products, services, and industry trends.
- Ensured customer satisfaction by providing follow-up support after purchases.
- Advised customers on best practices when using company products or services.
- Recommended process improvements that could enhance sales performance.
- Fostered relationships with customers to expand customer base and retain business.
- Presented products and services to prospective and existing customers to meet client needs.
- Demonstrated product features to align with customer needs.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed key customer relationships to increase sales.
Crew Trainer
Burger King
Deltona, FL
01.2018 - 08.2018
- Instructed new team members on correct procedures for operations.
- Provided constructive feedback and one-on-one coaching to employees.
- Stayed up to date on requirements of all team positions to optimize training.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Delivered group and individual needs-based training to personnel.
- Monitored training activities occurring on construction crews to promote maximum crew safety, performance and effectiveness.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Kept training materials updated with regulatory, procedural or policy changes.
- Documented performance, safety and customer service needs to improve operations.
- Assisted in hiring crew members to expedite on-boarding process.
- Produced detailed documentation to outline potential worker issues.
- Executed hands-on preventive maintenance and repairs to keep equipment functional.
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
Education
High School Diploma -
Deltona High School
Deltona, FL06.2021
Skills
- Employee Engagement
- Team Building
- Training Tools and Resources
- Opening and Closing Procedures
- Quality Assurance Controls
- Performance Evaluation
- Training Documentation
- Process Improvement
- Equipment Maintenance
- Team Leadership and Supervision
- Active Listening
- Mentorship
- Customer Service
- Coaching and Mentoring
- Report Generation
- Skills Assessment
- Relationship Management
- Training Materials Development
- Policies and Procedures
- Learning Platforms
- Corporate Goals and Targets
- Processing Payments
- Delegating Work
- Restaurant Standards
- Work Planning and Prioritization
- Cash Handling
- POS Systems
- Continuous Development
- Sales Expertise
- Team Leadership
- Continuous Improvement
- Industry Trend Analysis
- Workforce Management
- Role Modeling
- Product Knowledge
- Conflict Resolution Techniques
- Complaint Resolution
- Staff Training and Development
- Opening and Closing Processes
- Employee Onboarding
Certification
- CPR Certified , US Navy - 2023
Timeline
Lead Sales Professional
AutoNation
11.2023 - 06.2024
Operations Manager
Goode Brothers
04.2023 - 08.2023
Team Lead
OPG
07.2022 - Current
Line Worker
Florida Construction Site
05.2022 - 08.2022
Master-at-Arms
US Navy
04.2021 - 09.2023
Sales Consultant
Sun bright solar company
04.2021 - 08.2021
General Manager
Done Right Renovations
02.2019 - 07.2023
Crew Trainer
Burger King
01.2018 - 08.2018
High School Diploma -
Deltona High School