Jeremiah Perez
Orlando,FL
Summary
Hardworking and passionate job seeker with great organizational skills. Eager to secure entry-level Retrieval Agent- 100% remote. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Security Officer
Black Diamond Security Solutions
06.2022 - 09.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Customer Service Representative
La Quinta Inn & Suites By Wyndham
10.2021 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
High School Diploma -
Continental Academy
Coral Gables, FLSkills
- Screening Wands
- Premises Patrols
- Prevention of Unauthorized Entry
- Customer Inquiries
- Safety And Security
- Data Entry
- Accident Investigation
- Reporting Skills
Timeline
Security Officer
Black Diamond Security Solutions
06.2022 - 09.2023
Customer Service Representative
La Quinta Inn & Suites By Wyndham
10.2021 - 05.2022
High School Diploma -
Continental Academy
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