Jeremiah Phillips
El Paso,TX
Summary
To obtain employment in the customer service industry. Certified, entry-level Emergency Medical Technician with educational background adept at learning processes associated with assessing emergencies and delivering exceptional problem-solving and decision-making processes. Highly-skilled emergency services professional calmly and quickly assesses medical situations. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Travel EMT
Rhino Medical Staffing
El Paso
01.2022 - 03.2024
- Maintained Patient Care Processes, including obtaining histories, performing medical assessments
- Administering covid tests via BinaxNOW and Accula PCRs
- Supervised staff, including scheduling, training, and disciplinary action as needed
- Transferring date from paper format into computer files or database systems.
Operations Control Specialist
REVIVE MEDICAL
03.2023 - 02.2024
- Develop and maintain a filing system
- Managing schedules
- Handle requests for information and data
- Manage accounts and perform bookkeeping
- Coordinate office activities
- Maintain security and telecommunications systems
- Manage inventory of supplies and equipment
- Assisted in Billing and QA/QI.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Reduced claim denials by effectively communicating with healthcare providers to obtain necessary documentation and information.
- Assisted in preparation of medical reports for external parties.
Medical Assistant
CMU Health
Saginaw, TX
10.2020 - 12.2021
- Performed medical records management, including filing, organizing and scanning documents.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Called and faxed pharmacies to submit prescriptions and refills.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
CNA - Certified Nursing Assistant
Avista Nursing and Rehab
Saginaw, MI
09.2020 - 12.2021
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Followed directions of licensed nurses to administer medications and treatments.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Contractor
Hemlock Semiconductor
01.2018 - 12.2021
- Used equipment properly to avoid workplace hazards or injuries.
- Assisted in training new employees, providing guidance and sharing knowledge of factory processes.
- Documented daily production data accurately, allowing for better tracking and analysis of operational performance metrics.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Coached fellow workers to operate machines properly and comply with safety procedures.
Customer Service Representative
Morley Companies, Inc.
07.2017 - 01.2018
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and backed up other customer service managers.
- Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer calls and emails to answer questions about products and services.
Team Member/Cashier
KFC
12.2016 - 06.2017
Shoe Sales Associate
Kohl's Corporation
07.2016 - 09.2016
- Daily sales check-out, stocking, inventory
Courtesy Clerk
Kroger Stores
07.2015 - 07.2016
- Assisted customers with carry outs and retrieved shopping carts
- Handled guest comments promptly and courteously while showing empathy
- Performed primary, secondary position responsibilities and any other miscellaneous job duties timely and accurately.
Education
Associate of Applied Science - Health Science
Ross Medical
Saginaw, MI07.2022
High School Diploma -
Heritage High School
Saginaw, MI06.2017
Skills
- Project Management
- EMT Experience
- Hospital Experience
- Patient care
- EMR systems
- Medical terminology
- Laboratory experience
- Transportation management systems
- Order fulfillment
- Leadership
- Customer service
- Sales
- Google Docs
- Windows
- Personal assistant experience
- Communication skills
- Organizational skills
- Conflict management
- Salesforce
- Negotiation
- Medical Recordkeeping
- Inventory control
- Microsoft Office
- Time management
- Microsoft Excel
- Mobile applications
- English
- Data entry
- Computer skills
- Administrative experience
- Problem Resolution
- Telecommunication
- Accounting software
- QuickBooks
- Asset management
- Management
Certification
- CNA(MI)
- CPR Certification (TX)
- EMT-B(MI, TX)
- BLS Certification
- Driver's License
- Medical Assistant Certification (MI)
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Operations Control Specialist
REVIVE MEDICAL
03.2023 - 02.2024
Travel EMT
Rhino Medical Staffing
01.2022 - 03.2024
Medical Assistant
CMU Health
10.2020 - 12.2021
CNA - Certified Nursing Assistant
Avista Nursing and Rehab
09.2020 - 12.2021
Contractor
Hemlock Semiconductor
01.2018 - 12.2021
Customer Service Representative
Morley Companies, Inc.
07.2017 - 01.2018
Team Member/Cashier
KFC
12.2016 - 06.2017
Shoe Sales Associate
Kohl's Corporation
07.2016 - 09.2016
Courtesy Clerk
Kroger Stores
07.2015 - 07.2016
Associate of Applied Science - Health Science
Ross Medical
High School Diploma -
Heritage High School