Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Jeremiah Sandoval

Sandy,OR

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance. Seeking opportunity for growth within our industry-leading company for branch operations manager trainee position.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Service Manager

Orkin Pest Control
Portland, OR
03.2013 - Current
  • Adhered to customer service standards to foster satisfaction and retention.
  • Conducted regular training sessions for staff on new technologies and customer service best practices.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Coordinated with other departments within the organization to ensure seamless delivery of services.
  • Managed inventory levels of M&S necessary for servicing customers' needs.
  • Collaborated with customers to offer solutions to service needs.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Recruited and trained new employees to meet job requirements.
  • Resolved customer complaints in a timely manner.
  • Monitored service performance metrics to identify areas of improvement.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Evaluated individual and team business performance and identified opportunities for improvement.

Emergency Medical Technician

Mcormick Ambulance
Los Angeles, CA
10.2008 - 09.2012
  • Developed strong rapport with other medical professionals to foster quality and efficient patient care.
  • Documented calls in reports detailing incident type and course of treatment.
  • Remained level-headed and proactive during emergency situations.

Education

Associate of Arts - General Studies

East Los Angeles College
Monterey Park, CA
02-2002

Skills

  • Customer service
  • Team building
  • Employee training
  • Staff development
  • Rapport building
  • Establishing vision
  • Multitasking
  • Performance tracking and evaluation

Languages

English
Native/ Bilingual
Spanish
Limited

Certification

  • IIHS General Pests
  • IIHS Structural Pests
  • Public Health
  • Aerial, Boom and scissor lift certified

References

References available upon request.

Timeline

Service Manager

Orkin Pest Control
03.2013 - Current

Emergency Medical Technician

Mcormick Ambulance
10.2008 - 09.2012

Associate of Arts - General Studies

East Los Angeles College

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