Erin Wakefield
SANDY,OR
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
22
22
years of professional experience
Work History
Area Logistics Engineer
WM
10.2024 - Current
- Utilized daily reporting data to pinpoint market area route optimization opportunities, maintaining strict adherence to city and driver contract guidelines.
- Applied understanding of simulations, data analytics, and diverse tools to construct and implement strategies for optimizing logistics.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Skilled at working independently and collaboratively in a team environment.
- Gained extensive knowledge in data entry, analysis and reporting.
Dispatch Manager
WM
09.2016 - 10.2024
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
- Collaborated with market area leadership to ensure key initiatives and customer service requirements were successfully executed and met.
Lead Dispatcher
WM
01.2016 - 09.2016
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Trained 8 new employees in various procedures and gave feedback on daily work performance to ensure productivity and metric goals are met.
- Conducted daily coaching conversations to drive performance and achieve team results.
Security Forces
United States Air Force Reserve
09.2003 - 09.2009
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Associate of Science -
Mt. Hood Community College
Gresham, OR12.2013
Skills
- Organizational skills
- Active listening
- Problem-solving abilities
- Conflict resolution
- Verbal and written communication
- Coaching and mentoring
Professional Associations
- Active member in our PNW Women’s Impact group. Lead project creating welcome
video for our woman drivers joining the Pacific Northwest team. - Portland office Values Ambassador. Presented quarterly huddles to engage and
educate on WM values, inclusion, and diversity.
Timeline
Area Logistics Engineer
WM
10.2024 - Current
Dispatch Manager
WM
09.2016 - 10.2024
Lead Dispatcher
WM
01.2016 - 09.2016
Security Forces
United States Air Force Reserve
09.2003 - 09.2009
Associate of Science -
Mt. Hood Community College