Jeremiah Smith
Charlotte,North Carolina
Summary
Hardworking professional with exceptional talents in fulfillment, communication, and consistency. Energetic team member with experience working in a solitary role or as part of a fast-paced team. Honest and punctual employee.
Overview
7
7
years of professional experience
Work History
Billing Service Representative
Spectrum
Charlotte, North Carolina
09.2024 - Current
- Resolved inbound customer calls regarding billing inquiries, price changes, and service plans for internet, cable, landline, and mobile, ensuring customer satisfaction.
- Assisted customers by reviewing account notes, verifying eligibility for billing adjustments, and clarifying charges and available solutions to enhance understanding.
- Reviewed billing issues and submitted credit or refund requests plus equipment investigation tickets through internal systems.
- Supported mobile accounts by processing payments, upgrading devices, updating phone numbers, and replacing or changing service lines.
- Promoted from Representative 1 to Representative 2 in May 2026 based on strong performance and consistent goal achievement.
FEDEX PACKAGE HANDLER TRAINER
Fedex
Concord, North Carolina
01.2022 - 09.2024
- Facilitated hands-on training sessions, ensuring all package handlers mastered proper techniques and equipment usage for safety and efficiency.
- Mentored new hires as package handlers, enhancing their skills and confidence.
- Collaborated with management to identify skill gaps, tailoring training programs to meet specific team needs.
EXECUTIVE ADMINISTRATIVE ASSISTANT
North Carolina Central University, NCCU
11.2020 - 12.2021
- Processed expense reports and reconciled invoices, enabling executives to focus on high-priority responsibilities.
- Conducted training sessions for 2 new administrative assistants, improving their skills and ensuring smooth departmental operations.
- Maintained confidentiality of sensitive information, safeguarding company interests and ensuring employee privacy.
HOST/SERVER
Outback Steakhouse
01.2020 - 12.2021
- Greeted customers professionally and offered assistance, enhancing their overall experience
- Answered inquiries about events, activities, services, and rules of conduct, ensuring customer satisfaction
- Collaborating with the management team to ensure a smooth flow of event operations from start to finish
- Provided promotional offers during sales events, encouraging customer engagement and participation.
Education
BACHELOR OF PSYCHOLOGY -
North Carolina Central University
01-2021
SECONDARY SCHOOL -
Cox Mill High School
01-2017
Skills
- Billing systems knowledge
- Data Entry
- Computer literacy
- Problem-solving
- Critical thinking
- Time Management
- Strong communication
Timeline
Billing Service Representative
Spectrum
09.2024 - Current
FEDEX PACKAGE HANDLER TRAINER
Fedex
01.2022 - 09.2024
EXECUTIVE ADMINISTRATIVE ASSISTANT
North Carolina Central University, NCCU
11.2020 - 12.2021
HOST/SERVER
Outback Steakhouse
01.2020 - 12.2021
BACHELOR OF PSYCHOLOGY -
North Carolina Central University
SECONDARY SCHOOL -
Cox Mill High School