JEREMIAH WILLIS
Monroe,US
Summary
Motivated professional with a strong foundation in [specific skills, e.g., data analysis, problem-solving, and technology implementation], seeking to transition into an IT Analyst role. Adept at leveraging analytical skills and technical expertise to drive efficiency and innovation. Passionate about contributing to organizational success through strategic IT solutions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Electrician Helper
Dnb Electric
Monroe, LA
09.2023 - Current
- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
- Helped complete system installations, digging trenches, and breaking up concrete.
- Improved workplace organization by maintaining a clean and hazard-free environment for all team members during projects.
Online Personal Shopper
Walmart
West Monroe, LA
02.2023 - 07.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
Cashier
Central Station
Monroe, LA
05.2022 - 01.2023
- Credit cards, checks, gift cards, and coupons were all processed by me
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Was in charge of arranging and stocking [Type] merchandise
- Greeted customers entering store and responded promptly to customer needs.
Education
cloud computing - Some college (No degree) - undefined
Grambling State University
Grambling, LAAssociate Of Applied Science - AAS Cybersecurity
Bossier Parish Community College
Bossier City, LASkills
- Shelf-cleaning
- Store merchandise handling
- Outgoing and enthusiastic
- Customer direction
- Heavy lifting
- Excellent verbal communication
- Software updates
- Issue resolution
- Remote system analysis
- Ticket management
- Network infrastructure monitoring
- Data processing
- Remote support
- Help desk software
- Network support
- Data backup and recovery
- Server troubleshooting
- Computer workstation setup
- Technical support
- Desktop support
- LAN/WAN
- Call center operations
- Security protocols
- Software installation
- Hardware and software installation
- Computer assembly
- System upgrades
- Data recovery
- Backup solutions
- Technical support expertise
- Active Directory management
- Ticketing system proficiency
- Empathy and patience
- Motivational skills
- Complaint handling
- De-escalation techniques
- Data entry
- Critical thinking
- Active listening
- Customer service
- IT troubleshooting
- Customer support
- Risk assessment
- Network administration
- Performance optimization
Certification
Computer repair
Timeline
Electrician Helper
Dnb Electric
09.2023 - Current
Online Personal Shopper
Walmart
02.2023 - 07.2023
Cashier
Central Station
05.2022 - 01.2023
cloud computing - Some college (No degree) - undefined
Grambling State University
Associate Of Applied Science - AAS Cybersecurity
Bossier Parish Community College