Jeremine Reed
Tucson,Arizona
Summary
Customer service professional with over 8 years of experience in claims handling and the automobile industry. Proven ability to resolve liability and coverage issues while maintaining high standards of customer service. Detail-oriented and efficient in managing high case volumes with accuracy. Strong interpersonal and documentation skills enhance effectiveness in negotiations and settlements.
Overview
14
14
years of professional experience
Work History
Utility Account Relations Specialist
City Of Tucson Water Department
Tucson, AZ
10.2024 - Current
- Resolved inbound calls regarding billing, water quality, environmental services, and water outages.
- Maintained customer accounts by updating relevant notes and documents.
Customer Service Representative
CarMax
Tucson, AZ
10.2023 - 10.2024
- Facilitated vehicle selection through test drives and feature explanations.
- Prepared sales contracts, clarified warranties, and discussed financing options.
- Delivered exceptional customer service by promptly addressing inquiries via phone and email.
- Reviewed documents for accuracy and completeness regarding vehicle titles and registration applications.
Complex Liability Claims Adjuster
Progressive Insurance
Tucson, Arizona
09.2022 - 08.2023
- Resolved complex auto claims by investigating coverage and liability thoroughly.
- Ensured reserves remained adequate through meticulous assessment.
- Maintained up-to-date closure plans for all files.
Liability/Bodily Injury Claims Adjuster
GEICO Insurance
Tucson, Arizona
12.2015 - 09.2022
- Investigated and settled coverage, liability, and bodily injury auto claims.
- Negotiated settlements with attorneys and claimants within prescribed authority.
- Maintained a current plan to expedite file closure.
- Reviewed medical notes, processed medical bills, and obtained recorded statements efficiently.
- Ensured adequacy of reserves for all claims.
- Monitored calls and claims to verify compliance with company and state regulations.
Assistant Store Manager
Tres Amigos
Tucson, Arizona
04.2013 - 12.2015
- Supervised daily operations, overseeing sales staff, shift scheduling, and task delegation to meet targets.
- Directed personnel management activities, including interviewing, hiring, training, coaching, and performance evaluation.
- Resolved customer complaints promptly to uphold service standards.
Customer Service Representative
Afni
Tucson, Arizona
08.2011 - 04.2013
- Provided accurate responses to customer inquiries, adhering to company guidelines.
- De-escalated customer issues, transforming dissatisfaction into positive resolutions.
- Collaborated with management to effectively upsell products and services.
Skills
- Schedule Management
- Dispute Resolution
- Creative Problem Solving
- File Management
- Researching Skills
- Sales background
- Claims investigations
Timeline
Utility Account Relations Specialist
City Of Tucson Water Department
10.2024 - Current
Customer Service Representative
CarMax
10.2023 - 10.2024
Complex Liability Claims Adjuster
Progressive Insurance
09.2022 - 08.2023
Liability/Bodily Injury Claims Adjuster
GEICO Insurance
12.2015 - 09.2022
Assistant Store Manager
Tres Amigos
04.2013 - 12.2015
Customer Service Representative
Afni
08.2011 - 04.2013
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