Jeremy Accardi
Knoxville,TN
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet deadlines. Enthusiastic team player ready to contribute to company success and technical databases. 4 years of experience helping clients maintain smooth operations through Tier 1 and Tier 2 support. Reliable, efficient, and dependable Deployment Specialist. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.
Overview
3
3
years of professional experience
Work History
IT Support Engineer/Deployment Specialist
The IT Company
06.2023 - Current
- Performed Tier 1/Some Tier 2 level tickets, System Administrator tickets, as well as Deployment Specialist duties.
- Maintained 99 Percent or higher customer satisfaction rate.
- Managed high-pressure situations calmly, maintaining professionalism while addressing customer concerns effectively.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing clear explanations with clear documentation.
- Collaborated with teammates to identify recurring issues and develop long-term solutions.
- Increased first-call resolution rates, implementing thorough diagnostic methods and tools.
- Documented resolutions in a concise manner, contributing to the improvement of the internal knowledge base.
Advanced Repair Agent
Geek Squad - Best Buy
06.2021 - 06.2023
- Assemble, maintain and repair system hardware.
- Perform regular upgrades to update systems and improve operability.
- Arrange maintenance sessions to discover and mend inefficiencies.
- Provide customers with troubleshooting, repair, and support services within Windows and MacOS environments.
- Developed custom repair solutions for unique or challenging cases, leading to successful outcomes for clients.
Education
Associate of Science - Cyber Defense
Pellissippi State Community College
Knoxville, TN05.2023
Skills
- Microsoft Servers
- Entra ID
- EMRs/Visual Field Machines
- Meraki/Ubiquiti
- Ticketing Systems
- System Administration
- Equipment Deployment
- Citrix/Azure Virtual Desktop Environments
- Detail Oriented
- Clear/Concise Resolution Notes
Accomplishments
Most Improved Award - 2023 - The IT Company
https://www.linkedin.com/in/jeremy-accardi/
Timeline
IT Support Engineer/Deployment Specialist
The IT Company
06.2023 - Current
Advanced Repair Agent
Geek Squad - Best Buy
06.2021 - 06.2023
Associate of Science - Cyber Defense
Pellissippi State Community College
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