Marcus Thompson
Overview
3
3
years of professional experience
1
1
Certification
Work History
Tier 1 Helpdesk Support/Device Deployment
Apex Systems
02.2024 - 04.2024
- Provided technical support to clients, resolving hardware-related issues in a timely manner.
- Encountered diverse tasks daily, fostering adaptability and readiness to tackle any challenge in the field.
- Resolved approximately 30 tickets daily.
- Delivered exceptional customer service through active listening and empathetic problem-solving techniques.
- Diagnosed and troubleshot hardware, software, and network issues.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
HBA/CAB 2 Associate
Walmart
10.2023 - 02.2024
- Provided exceptional customer service by assisting shoppers with inquiries, locating products, and addressing concerns and complaints
- Proficient in safely lifting and maneuvering heavy merchandise and supplies to fulfill customer orders and maintain store inventory.
- Managed customer relations through communication and helpful interactions.
- Identified customer needs and wants to enhance customer experiences and boost sales.
Crew Member
Wendy's
02.2021 - 02.2023
- Preparing and cooking menu items according to Wendy's standards and recipes, including burgers, chicken sandwiches, and other grilled items
- Assembling grilled items with toppings, condiments, and garnishes as per customer orders and Wendy's specifications, ensuring attractive presentation.
Education
MTECH Program Certificate in Information Technology Support Technician -
Mountainland Technical College
Lehi, UT08.2023
Skills
- Microsoft Windows based desktop hardware
- Windows 7/10
- Microsoft Office Suite
- Software Installations
- Printer Deployment on Windows Servers
- Proficiency with troubleshooting TCP/IP, DNS, DHCP, and wireless network problems
- Hardware deployment such as desktops, printers, and peripherals
- Experience with a ticketing system
- Excellent customer service skills
- Ability to collaborate effectively with other teams
- Excellent oral and written communication skills
- Excellent organizational skills
- Comfortable working independently
Certification
- CompTIA A+
- CompTIA Network+
Timeline
Tier 1 Helpdesk Support/Device Deployment
Apex Systems
02.2024 - 04.2024
HBA/CAB 2 Associate
Walmart
10.2023 - 02.2024
Crew Member
Wendy's
02.2021 - 02.2023
MTECH Program Certificate in Information Technology Support Technician -
Mountainland Technical College