Summary
Overview
Work History
Education
Skills
Websites
Additional Highlights
Personal Information
Work Availability
Quote
Timeline
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Erika Arterberry

Erika Arterberry

Allen,TX

Summary

Highly organized administrative professional with over 5 years of experience supporting business operations, executive teams, and project workflows. Proven ability to manage sensitive data, streamline office procedures, and provide excellent support across departments. Brings strong communication skills, tech proficiency, and a calm, solution-focused approach to every task. Skilled in Microsoft 365, scheduling, payroll, and documentation. Offers a rare blend of administrative experience and IT support skills.

Overview

10
10
years of professional experience
1
1
year of post-secondary education

Work History

IT Helpdesk Support (Tier 1)

City Electric Supply
Dallas, TX
08.2022 - Current
  • Delivered Tier 1 technical support to end-users across hardware, software, and network issues.
  • Configured and troubleshot firewalls and Cisco Meraki network equipment.
  • Resolved network outages and system performance issues.
  • Remoted into user devices to diagnose and resolve technical problems.
  • Handled MFA resets, Active Directory password changes, and Exchange mailbox issues.
  • Supported Windows login errors, VoIP phones, printer connections, and workstation setups.
  • Logged and managed tickets via Freshservice, ensuring timely resolution and documentation.

Administrative Assistant

USA Renovations, LLC
Richardson, TX
01.2022 - 08.2022
  • Oversaw payroll, project documentation, and SOP development for operational efficiency.

Immigration Law Administrative Assistant

Berry Appleman & Leiden LLP
Richardson, TX
01.2019 - 07.2021
  • Maintained sensitive case documentation, scheduled appointments, and managed client inquiries.

Clerk

Richardson ISD
Richardson, TX
08.2017 - 01.2019
  • Managed student records, tracked attendance, and communicated progress with parents.

HR Payroll Specialist / Administrative Assistant

Sedgwick CMS
Richardson, TX
05.2015 - 07.2017
  • Processed payroll, handled sensitive data, and resolved discrepancies.

Education

High School Diploma -

Texas High School
Texarkana
08.2007 - 05.2008

No Degree - Medical Administrative Assistant

Everest College
Dallas
01.2011 - 10.2011

Skills

  • Windows 10
  • Microsoft 365
  • Exchange
  • Active Directory
  • Remote Support
  • Troubleshooting
  • Network Outage Resolution
  • Firewall Configuration
  • Cisco Meraki
  • Microsoft Azure
  • VoIP Systems
  • IT Ticketing Systems
  • Freshservice
  • Printer Support
  • Hardware Support
  • Customer Service
  • End-User Training

Additional Highlights

  • Proficient in remote tools and hands-on IT equipment setup
  • Strong communicator with a customer-first mindset
  • Eager to grow into network administration and advanced support roles

Personal Information

Title: Technical Administrative Assistant

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield

Timeline

IT Helpdesk Support (Tier 1)

City Electric Supply
08.2022 - Current

Administrative Assistant

USA Renovations, LLC
01.2022 - 08.2022

Immigration Law Administrative Assistant

Berry Appleman & Leiden LLP
01.2019 - 07.2021

Clerk

Richardson ISD
08.2017 - 01.2019

HR Payroll Specialist / Administrative Assistant

Sedgwick CMS
05.2015 - 07.2017

No Degree - Medical Administrative Assistant

Everest College
01.2011 - 10.2011

High School Diploma -

Texas High School
08.2007 - 05.2008

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