Abdul Gaffar
Chicago,IL
Summary
Dynamic customer service professional with a proven track record at Accenture Solutions, excelling in technical support and issue resolution. Skilled in troubleshooting and utilizing MS Office, I effectively enhanced customer satisfaction while mentoring team members. Adept at identifying sales opportunities and negotiating contracts, driving business growth through strategic collaboration. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Support Tier 1 Analyst
Accenture Solutions Private
01.2022 - 06.2023
- Providing first-level technical support to customers via chat and email.
- Troubleshooting technical issues related to Google Fi products and services, and providing solutions to customers in a timely and professional manner, escalating technical issues to Tier 2 support teams as needed, ensuring that customers receive a timely and effective resolution.
- Responding to customer inquiries and requests regarding Google Fi products, services, billing, account information, and other related issues.
- Educated customers on special pricing opportunities and company offerings.
Inside Sales Representative
Dell Technologies
01.2020 - 07.2020
- Responsible to meet my targets as an Inbound Sales Representative for USA and Canada selling various parts required for Dell Laptops and Desktops using required tools.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Used CRM software to maintain detailed contact logs and account records.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
Customer Support Executive
Amazon Development Center
09.2018 - 09.2019
- Responsible for Handling fraudulent contacts and preventing concession rate.
- Handling dual chats and emails at the same time.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Education
Master of Science - Information Technology And Management
Indiana Wesleyan University
Merrillville, IN05-2025
B.Tech - Mechanical Engineering
LOTD Institute of Engineering And Technology
India01.2018
Intermediate - MEC
Narayana Junior College
India01.2014
S.S.C -
Gautham Model School
India01.2012
Skills
- MS Office
- Windows XP
- Windows 10
- CSOS
- Ubuntu
- Trouble Ticketing
- People Portal
- Workdocs
- Phonetool
Tools And Technical Skills
- Trouble Ticketing
- People Portal
- Workdocs
- Phonetool
Personal Information
- Date of Birth: 04/13/97
- Marital Status: Unmarried
- Religion: Muslim
Conclusion
A propose to give me a position vacant in your esteemed organization, I offer my service to you and assure you full commitment to the job assigned to me.
Timeline
Customer Support Tier 1 Analyst
Accenture Solutions Private
01.2022 - 06.2023
Inside Sales Representative
Dell Technologies
01.2020 - 07.2020
Customer Support Executive
Amazon Development Center
09.2018 - 09.2019
Master of Science - Information Technology And Management
Indiana Wesleyan University
B.Tech - Mechanical Engineering
LOTD Institute of Engineering And Technology
Intermediate - MEC
Narayana Junior College
S.S.C -
Gautham Model School
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