Jeremy Adams
Atlanta,GA
Summary
Dynamic professional with over 15 years of customer service experience. Proven expertise in technology and compliance, coupled with exceptional communication skills. Successfully managed multi-million dollars in revenue while fostering positive client relationships and ensuring operational excellence. Committed to delivering outstanding results through adaptability and strong time management. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success.
Overview
2
2
years of professional experience
Work History
Contact Service Representative
Internal Revenue Service, IRS
CHAMBLEE, Georgia
09.2024 - Current
- Provide courteous and professional assistance to taxpayers via phone regarding tax obligations, refunds, and filing status.
- Navigated through computer systems to review information and respond appropriately to callers.
- Updated existing accounts including changes in address or contact information.
- Managed inventory with cases from 1040, 1040X,
- Provide explanations to specific inquires initiated by individuals, generated by notices, or internally generated assignments.
- Research and analyzes all available information applicable to specific and well-defined collection or balance due issues before transferring to appropriate department.
Supervisor
Aramark
Dahlonega, GA
08.2023 - 08.2024
- As General Manager, I am planning, managing, and guiding multiple contracted services for a client, which normally generates $2-4 million in revenue to meet operating and financial goals, client objectives, and customer and student needs.
- Our students and events on campus included food service, facility support, custodial services, retail, lodging, transportation, and more. The manager was capable of running a team to provide excellent service to our clients. With knowledge of the client's business. Positive relationships, building skills, financial savvy, and a focus on safety, our team makes a difference every day.
- Leading a team that provides operational expertise in contracted services, while providing hands-on execution management operations.
Education
Certificate - Cyber Security
Clark University
Worcester, MA05-2023
Master of Science - Social Work
Alabama A&M University
Normal, AL05-2019
Bachelor of Science - Child Development
Miles College
Fairfield, AL05-2016
Skills
-Technology
-Customer Service 15
-Written and verbal communication skills
-Adaptability
-Professional phone etiquette
-Compliance
-Mathematics Proficiency
-Cybersecurity
-Time Management
Timeline
Contact Service Representative
Internal Revenue Service, IRS
09.2024 - Current
Supervisor
Aramark
08.2023 - 08.2024
Certificate - Cyber Security
Clark University
Master of Science - Social Work
Alabama A&M University
Bachelor of Science - Child Development
Miles College