Hi, I’m
Luna Seydoux
Williamsville,United States
Summary
Adept at CRM software and renowned for exceptional problem-solving skills, I have significantly enhanced customer satisfaction during my tenure at the Internal Revenue Service. My expertise in database research and a track record of efficiently resolving complaints underscore my ability to deliver superior results in high-stakes environments.
Overview
13
years of professional experience
Work History
Internal Revenue ServiceCheektowaga, United States
Contact Service Representative
05.2022 - Current
Job overview
- Communicate with individual taxpayers, their representatives, professional stakeholders, and other government officials
- Complete contacts, i.e., conduct telephone interviews with a wide range of individuals who have varying degrees of understanding, and provide full explanations to specific inquiries
- Respond to a wide range of inquiries involving laws, rules and regulations, each having different conditions, reporting requirements, or other regulatory provisions; Regulations and policies subject to frequent legislative changes, amendments or precedent decisions that affect specific conditions
- Make determinations and use sound judgment concerning controversial matters in reporting the degree to which the individual understood their responsibilities
- Develop, analyze and evaluate information involving the research of records and the nature of each inquiry
- Processes amended tax returns
Clayton CountyJonesboro, United States
Permits/License Technician
01.2018 - 03.2022
Job overview
- Verifies accuracy and completeness of information on applications, receives copies of required state license; determines appropriate classification of businesses; enters data from applications
- Issues permits for commercial/residential construction projects; issues building permits, electrical permits, plumbing permits, and HVAC permits
- Checks subdivision plans to verify address, lot number, block number, land lot, district, zoning, and septic/public sewer service of property
- Prepares or completes various forms, reports, correspondence, log books, inspection approvals, and Certificates of Occupancy
- Schedule inspections
Clayton CountyJonesboro, United States
Library Technical Assistant
07.2017 - 01.2018
Job overview
- Catalogs materials; prepares bibliographic information; various material classification and other information
- Ensures materials are properly processed for their respective format
- Supervises and engages in data entry of information pertaining to orders, received shipments, inventories
- Maintains related electronic records, databases, and reports
Clayton CountyJonesboro, United States
Library Assistant
04.2012 - 06.2017
Job overview
- Assists library users to use word processing computers; assists library users in selecting materials and locating information from library resources
- Assists library users to request materials borrowed through interlibrary loan
- Assist patrons with circulation related records, registering patrons for library cards
Education
Georgia Southern UniversityStatesboro
Bachelor of Arts from philosophy
07.2010
Skills
- Call center experience
- CRM software
- Problem-solving skills
- Data entry
- Customer account updates
- Database research
- Appointment scheduling
- Complaint resolution
- Documentation and reporting
Languages
English
Professional
Timeline
Contact Service Representative
Internal Revenue Service
05.2022 - Current
Permits/License Technician
Clayton County
01.2018 - 03.2022
Library Technical Assistant
Clayton County
07.2017 - 01.2018
Library Assistant
Clayton County
04.2012 - 06.2017
Georgia Southern University
Bachelor of Arts from philosophy
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