Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Monique Adams

Brooklyn,New York

Summary

Proven expertise in customer service optimization and interpersonal skills, honed at Social Security Administration. Excelled in complaint resolution and customer support, enhancing caller satisfaction. Demonstrated ability to process data efficiently, achieving a 20% improvement in call handling efficiency. Skilled in building rapport and providing comprehensive support, reflecting a strong commitment to excellence in client communication.

Overview

24
24
years of professional experience

Work History

Contact Service Representative

Social Security Administration
09.2000 - Current
  • Assist callers to the National 800 Number with problems pertaining to current or potential Social Security benefits
  • Screen applicants for eligibility to Social Security Programs
  • Set up appointments and make appropriate referrals based on the individual needs of caller
  • Process waiver request and set up repayments schedules to the Administration as applicable

Direct Support Specialist

Envision, Inc.
10.2005 - 10.2012
  • Accompany and supervise clients on community social, recreational and shopping outings
  • Supervise/train clients in personal care, daily living and interpersonal skills implementing programming requirements defined in Individual Service Plan (I.S.P.)
  • Facilitate continual client progress toward identified goals and objectives needed to function as independently as possible in their homes and in their community

Education

B.A. -

Columbia College
Chicago, IL
06.1996

Skills

  • Call center experience
  • Complaint handling
  • Call handling
  • Complaint resolution
  • Customer communications
  • Customer service
  • Verbal and written communication
  • Call logging

References

Upon Request

Timeline

Direct Support Specialist

Envision, Inc.
10.2005 - 10.2012

Contact Service Representative

Social Security Administration
09.2000 - Current

B.A. -

Columbia College
Monique Adams