Patrice Joseph
Stone Mountain
Summary
Dynamic customer service professional with extensive experience at the Department of Treasury, excelling in complaint resolution and customer communications. Proven ability to enhance satisfaction through efficient call handling and technical troubleshooting. Adept at training new staff and fostering strong client relationships, ensuring optimal service delivery in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Contact Service Representative
Department of Treasury
01.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Navigated multiple software systems efficiently while providing accurate assistance to callers.
- Participated in ongoing professional development opportunities to continuously improve skills and knowledge in the field of customer service.
Bus Operator
City of Atlanta School System
08.2017 - 09.2021
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
Juvenile Correctional Officer Sergeant
Department Of Juvinile Justices
12.2013 - 07.2017
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Conducted room searches to prevent contraband from entering the facility, maintaining a safe living environment for all residents.
- Provided necessary support for educational programs, ensuring access to academic resources for all residents.
- Supervised youth's daily activities for school, meals, and recreation time.
Demo Event Specialist
Crossmark
02.2012 - 05.2013
- Provided exceptional customer service throughout each event, addressing inquiries promptly and professionally.
- Trained new Demo Event Specialists on company policies, procedures, and best practices for successful events.
- Built strong relationships with store management and staff to ensure seamless collaboration during events.
- Adhered strictly to food safety guidelines when preparing samples at food-related demo events.
Education
Associate of Science - Criminal Justice
Brown Mackie College
Atlanta, Ga06-2013
Certication - Medical Assisting
Stanford Brown Atlanta
Dunwoody, GA07-2004
High School Diploma -
Dekalb Techincal College
Clarkston, GA07-1997
Skills
- Call center experience
- Customer service
- Customer communications
- Verbal and written communication
- Inbound phone calls
- Customer support
- Communicating with clients
- Customer service optimization
- Technical troubleshooting
- Customer relationship management
- Training experience
- Complaint resolution
- Inbound phone call management
Timeline
Contact Service Representative
Department of Treasury
01.2022 - Current
Bus Operator
City of Atlanta School System
08.2017 - 09.2021
Juvenile Correctional Officer Sergeant
Department Of Juvinile Justices
12.2013 - 07.2017
Demo Event Specialist
Crossmark
02.2012 - 05.2013
Associate of Science - Criminal Justice
Brown Mackie College
Certication - Medical Assisting
Stanford Brown Atlanta
High School Diploma -
Dekalb Techincal College
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