Tamaira Sanders
Birmingham,AL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Contact Service Representative
Social Security Administration
Birmingham, AL
09.2022 - Current
- Answer unscreened calls for continuous periods of time on SSA's national 800 number.
- Conduct interviews, investigate situations, and resolve issues.
- Determine eligibility for programs administrated by SSA.
- Analyze a claimant's benefit payment history.
- Deliver service to customers within agreed service levels and establish performance standards.
- Provide information on SSA's policies and procedures and resolving customer's questions by identifying the issue and selecting the best option(s) for resolution.
Dispatcher/Customer Service Representative
Charter Communications Spectrum
Vestavia Hills, AL
03.2017 - 09.2022
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Respond to customer service requests by prioritizing and dispatching service requests to available installation or service technicians; act as liaison between technician and customer service employees.
- Assist in driving field productivity through efficient call handling and support.
- Pre-call any customers that fall out of the automated pre-call system to verify issue, scheduled appointment date and time and reschedule missed appointments.
- Troubleshoot and resolve issues by fixing the customers problem over the phone with the customer whenever possible eliminating unnecessary truck rolls.
- Escalate any issues outside of your technical scope.
- Assist the technicians over the phone by sending hits to DCT's, troubleshooting MOXI, SVOD, VOD, HDTV, Cable Cards and High Speed Internet issues to ensure all services are working for the customer.
Claims Service Specialist
Allstate Insurance
Birmingham, AL
07.2015 - 04.2017
- Prepared insurance claim forms or related documents and review them for completeness.
- Entered claims information into database systems.
- Transmitted claims for payment or further investigation.
- Reviewed insurance policy to determine coverage.
- Provided customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
Receptionist
Liberty Tax Service
Birmingham, AL
01.2016 - 04.2016
- Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.
- Checked data input and verified totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures.
- Reviewed financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns.
- Processed Information.
- Performed Administrative Activities.
Deli Associate
Wal-Mart
Birmingham, AL
09.2010 - 04.2012
- Prepared quality food orders and services to customers.
- Ensured the accuracy and proper execution of customers' food orders.
- Maintained the cleanliness and safety standards of a successful food services provider.
- Successful maintained the balance of a monetary register.
Customer Service Representative I
Check Into Cash
Birmingham, AL
03.2012 - 07.2014
- Determined customers' financial services needs and prepare proposals to sell services that address these needs.
- Contacted prospective customers to present information and explain available services.
- Made presentations on financial services to groups to attract new clients.
- Communicated with Supervisors, Peers, or Subordinates.
- Experienced with: 10-key calculators, Data entry software, Desktop computers, Microsoft Outlook.
Education
High School Diploma - General Studies
St. Gregory High School
07.2014
Skills
- Call center experience
- Complaint handling
- Language proficiency
- Problem-solving skills
- Inbound phone calls
- Gathering information
- Quality control
- Appointment scheduling
- Logging call information
- Data entry
- Interpersonal skills
- Complaint resolution
- Performance monitoring
- Building rapport
Timeline
Contact Service Representative
Social Security Administration
09.2022 - Current
Dispatcher/Customer Service Representative
Charter Communications Spectrum
03.2017 - 09.2022
Receptionist
Liberty Tax Service
01.2016 - 04.2016
Claims Service Specialist
Allstate Insurance
07.2015 - 04.2017
Customer Service Representative I
Check Into Cash
03.2012 - 07.2014
Deli Associate
Wal-Mart
09.2010 - 04.2012
High School Diploma - General Studies
St. Gregory High School