Mariaeh Orange
Memphis,TN
Summary
Dynamic professional with a proven track record at IRS, excelling in customer service and complaint handling. Leveraged CRM software and call center experience to enhance customer satisfaction and streamline processes. Demonstrated exceptional problem-solving skills and the ability to maintain composure under pressure, leading to improved efficiency and customer relations.
Overview
2
2
years of professional experience
Work History
Contact Service Representative
IRS
08.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Utilized strong communication skills to clearly convey information to customers, minimizing misunderstandings and ensuring issue resolution.
- Built rapport with customers through active listening techniques, empathizing with their concerns, and offering appropriate solutions based on their needs.
Camping World
Receptionist
11.2023 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Host
Buffalo Wild Wings
06.2022 - 12.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
Lead Teacher
Cadence Academy Preschool
10.2022 - 10.2023
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
Server
Soul Heaven Cafe & Catering
07.2022 - 10.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Hope Works
Memphis, TNSkills
Call center experience
Complaint Handling
Typing Speed
CRM Software
Customer Service
Problem-solving skills
Customer communications
Cash Handling
Appointment Scheduling
Timeline
Contact Service Representative
IRS
08.2024 - Current
Camping World
Receptionist
11.2023 - 07.2024
Lead Teacher
Cadence Academy Preschool
10.2022 - 10.2023
Server
Soul Heaven Cafe & Catering
07.2022 - 10.2022
Host
Buffalo Wild Wings
06.2022 - 12.2023
High School Diploma -
Hope Works
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