Work History
Summary
Overview
Education
Skills
Timeline
Generic
Jeremy Aikens

Jeremy Aikens

Spring Hill,FL

Work History

Production Foreman

Valmont Industries, Inc.
03.2020 - 07.2024
  • Assisted upper management with strategic planning to meet long-term objectives in productivity and profitability growth.
  • Increased on-time delivery rates through effective planning, and coordination among departments.
  • Evaluated employee performance regularly, providing constructive feedback for professional growth opportunities.
  • Reduced machine downtime through regular equipment maintenance and staff training on proper usage.
  • Organized weekly meetings with team members to review progress, address concerns, and set goals for continued improvement.
  • Facilitated problem-solving sessions with team members to address production challenges, resulting in effective long-term solutions.
  • Mentored new employees, providing them with hands-on training and guidance for successful job performance.

General Manager (2 Locations)

BND Donuts Corp. Dba Dunkin Donuts
09.2017 - 01.2020
  • Managed budget implementations, employee reviews, training, and employee schedules.
  • Fostered positive work environment and high employee and customer satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with vendors, and partners to ensure long-term success and loyalty.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

Manufacturing Mechanic

Seals Eastern Inc.
01.2010 - 01.2016
  • Compression mold installation, extraction, maintenance and compliance in the production of molds used in the company’s Manufactured products.

Floor Supervisor

SRBI
01.2009 - 01.2010
  • Surveys and qualitative data collection for telemarketing companies
  • Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
  • Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
  • Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
  • Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
  • Optimized employee performance by conducting regular evaluations and providing constructive feedback.
  • Held team meetings to gain feedback, provide updates and set policies.
  • Reduced staff turnover rates by fostering a positive work environment and promoting open communication.
  • Evaluated work of 66 employees to improve performance.

Representative

NJ FOP Fundraising Center
01.2006 - 01.2009
  • Market public programs to current and first time business prospects
  • Inbound average call volume approximately 3-400 calls per day
  • 62% income returns compared to room average of 46%

Office Manager

Jersey Shore Builders
01.2004 - 01.2006
  • Project and proposal planning, development and coordination, site and labor supervision and general administrative duties
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Established team priorities, maintained schedules and monitored performance.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Developed detailed plans based on broad guidance and direction.

Call Center Manager

Neighborhood Outreach Programs, LLC
01.2002 - 01.2004
  • Train and supervise sales representatives, revise and implement call center policies
  • Established and oversaw performance targets for call center associates.
  • Established a positive workplace culture that promoted enthusiasm, dedication, and commitment among call center staff members.
  • Increased sales conversion rates by implementing targeted cross-selling and upselling techniques for agents to utilize during calls.
  • Analyzed customer feedback to identify improvement opportunities and develop action plans.
  • Improved average hold times, resolution rates and satisfaction scores through staff development.
  • Created clear and effective policies governing all aspects of employee work and interaction with customers.
  • Streamlined call center operations for increased efficiency through optimizing scheduling, staffing, and performance tracking processes.
  • Proactively identified opportunities for process improvement, leading initiatives that resulted in increased productivity and reduced costs within the call center operation.
  • Developed process controls and metrics for daily management of call center.
  • Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Summary

Knowledgeable Business Manager successful at overseeing $3M business operation. Results-oriented leader, change manager and strategic problem solver. Knowledgeable about human resources, financial administration, and inventory management.

Overview

23
23
years of professional experience

Education

Neptune Senior HS
Neptune, NJ

Tom Hopkins Sales Development
Graduate, 1984

Skills

  • MS Office Word proficient
  • Excel general familiarity
  • PowerPoint proficient
  • Work well with others, self-motivated, thrive on learning and a team player
  • Results oriented
  • Troubleshooting skills
  • Customer Service
  • Project Management
  • Employee Management
  • Documentation And Reporting
  • Analytical Thinking
  • Customer Relationship Management

Timeline

Production Foreman

Valmont Industries, Inc.
03.2020 - 07.2024

General Manager (2 Locations)

BND Donuts Corp. Dba Dunkin Donuts
09.2017 - 01.2020

Manufacturing Mechanic

Seals Eastern Inc.
01.2010 - 01.2016

Floor Supervisor

SRBI
01.2009 - 01.2010

Representative

NJ FOP Fundraising Center
01.2006 - 01.2009

Office Manager

Jersey Shore Builders
01.2004 - 01.2006

Call Center Manager

Neighborhood Outreach Programs, LLC
01.2002 - 01.2004

Neptune Senior HS

Tom Hopkins Sales Development

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Jeremy Aikens