Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeremy Andricks

Columbus

Summary

Results-driven professional with experience cultivating high-performance teams and optimizing operational systems. Expertise in mentoring, public speaking, data-driven decision-making, and program management. Passionate about applying this robust skill set to foster an engaging and dynamic learning environment for students. Committed to contributing a practical, real-world perspective to education and preparing students for academic and life success.

Overview

20
20
years of professional experience

Work History

Business Operations Manager

Klarna, Inc.
03.2021 - 08.2024
  • Assisted in streamlining daily operational processes to enhance efficiency and productivity.
  • Supported project management initiatives by coordinating schedules and resources effectively.
  • Conducted data entry and maintained accurate records for operational reporting purposes.
  • Collaborated with team members to identify areas for process improvement and implement solutions.
  • Provided administrative support by organizing meetings and documenting key outcomes for future reference.
  • Increased overall efficiency by automating repetitive tasks and optimizing workflow.
  • Trained new hires, providing information, and insight into corporate policies and procedures.

Member Care Manager

Wright-Patt Credit Union, Inc.
03.2004 - 03.2021
  • Oversaw call center operations, ensuring adherence to quality standards and service level agreements.
  • Developed and implemented training programs that enhanced staff performance and customer satisfaction.
  • Analyzed call center metrics to identify trends, driving improvements in operational efficiency.
  • Fostered a positive work environment, promoting team collaboration and reducing employee turnover.
  • Managed scheduling and resource allocation to optimize workforce productivity during peak hours.
  • Established performance benchmarks, coaching staff to meet or exceed customer service goals.
  • Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.

Education

Bachelor of Science - Adolescent To Young Adult Education (7-12)

Franklin University
Columbus, OH
01-2026

Bachelor of Arts - Business Management

Indiana Wesleyan University
Marion, IN
08-2012

Skills

  • Project management
  • Operations management
  • Microsoft office proficient
  • Staff management
  • Budgeting and forecasting
  • Excellent oral and written communication
  • Onboarding and training

Timeline

Business Operations Manager

Klarna, Inc.
03.2021 - 08.2024

Member Care Manager

Wright-Patt Credit Union, Inc.
03.2004 - 03.2021

Bachelor of Science - Adolescent To Young Adult Education (7-12)

Franklin University

Bachelor of Arts - Business Management

Indiana Wesleyan University

Similar Profiles

CREATE PROFILE