Jeremy Baca-Arus
MIAMI,FL
Summary
Results-driven professional with extensive experience in café operations, focusing on customer satisfaction and food safety compliance. Known for strong adaptability under pressure and a commitment to maintaining high-quality standards, contributing to consistently exceeding sales targets.
Overview
10
10
years of professional experience
1
1
Certification
2
2
Languages
Work History
Head Barista Supervisor
Capital One
Miami, FL
06.2025 - Current
- Led daily operations of café, ensuring optimal workflow and customer satisfaction.
- Trained and mentored new baristas on beverage preparation and customer service standards.
- Oversaw inventory management, minimizing waste and maintaining product quality standards.
- Implemented efficient scheduling practices, optimizing staff coverage during peak hours.
- Conducted regular training sessions to improve team performance and maintain high-quality standards.
- Provided expert guidance on coffee beans selection, grinding methods, brewing techniques, and equipment usage to enhance overall customer experience.
- Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
- Kept up-to-date with industry trends through continual professional development opportunities such as workshops, seminars, and conferences.
- Consistently met or exceeded daily sales targets by promoting seasonal specials and limited-time offers.
- Boosted employee morale with regular coaching sessions, constructive feedback, and open communication channels.
- Maintained regular and consistent attendance and punctuality.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Conducted quality checks on shipments to maintain high standards of product integrity and customer satisfaction.
- Monitored stock levels, coordinating with suppliers to ensure timely replenishment of materials for operations.
Head Barista
Barista Babes
Miami, FL
03.2023 - 06.2025
- Supervised daily operations, ensuring high-quality beverage preparation and customer service standards.
- Trained and mentored junior baristas on coffee brewing techniques and equipment usage.
- Implemented inventory management practices, optimizing stock levels and reducing waste.
- Developed seasonal beverage menus, enhancing customer satisfaction and driving sales growth.
- Conducted quality control checks, maintaining consistency in product taste and presentation.
- Collaborated with management to establish new operational procedures for improved efficiency.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
Server
Le Pain Quotidian
Miami, FL
06.2021 - 02.2023
- Provided exceptional customer service, ensuring a welcoming dining experience for all guests.
- Collaborated with kitchen staff to deliver accurate and timely food orders.
- Managed cash register operations, processing payments efficiently and accurately.
- Trained new team members on menu offerings and service procedures.
- Upsold menu items, contributing to increased sales through product knowledge and recommendations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Barista
Starbucks
Miami, FL
02.2018 - 05.2020
- Prepared high-quality beverages following standardized recipes and presentation guidelines.
- Maintained clean and organized workstations to ensure efficient service delivery.
- Provided exceptional customer service, resolving inquiries and enhancing customer satisfaction.
- Operated espresso machines and other equipment accurately to uphold beverage quality standards.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Front Service Clerk
Publix
Miami, FL
01.2017 - 02.2018
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated cash register efficiently, ensuring accurate transactions for customers.
- Assisted in maintaining cleanliness and organization of front service area to enhance customer experience.
- Collaborated with team members to streamline checkout processes during peak hours.
- Monitored inventory levels, reporting shortages to management for timely replenishment.
- Implemented effective communication strategies with customers to foster a welcoming environment.
- Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
Education
Associate of Arts - Mechanical Engineering
Miami Dade College
Miami, FL07-2027
Skills
- Latte art mastery
- Food safety compliance
- Adaptability under pressure
- POS system operation
- Time management
- Team leadership
- Quality control
- Cash handling
- Hospitality service expertise
- New hire training
- Fluent in English and Spanish
- Supply ordering
- Speedy and efficient
Accomplishments
- Supervised team of 7 staff members.
- Redesigned coffee menu for improved readability.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Assisted in popularizing Barista Babes, using networking skills to secure catering at University Of Miami
Certification
- ServSafe Certification, Capital One Cafe - 2025
- Microsoft Office Certification, Miami Senior High - 2019
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Head Barista Supervisor
Capital One
06.2025 - Current
Head Barista
Barista Babes
03.2023 - 06.2025
Server
Le Pain Quotidian
06.2021 - 02.2023
Barista
Starbucks
02.2018 - 05.2020
Front Service Clerk
Publix
01.2017 - 02.2018
Associate of Arts - Mechanical Engineering
Miami Dade College