Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jeremy Baker

Lafayette,IN

Summary

Dynamic Senior Account Manager with Schneider Logistics, skilled in business development and strategic planning. Proven track record in enhancing client relationships and driving revenue growth through exceptional customer service and effective negotiation. Expertise in CRM software and data analysis led to improved client retention and satisfaction. I have brought at least 1 Million Dollars of Net Revenue to my company every year since 2020 through strong and long lasting relationships with my customers. I am highly driven to go above and beyond, and pride myself on being a team player. I am a quick study and have had much experience with many different TMS systems as well as pricing and analytical tools. 10 years in logistics and I feel like I'm just getting started.

Overview

16
16
years of professional experience

Work History

Senior Account Manager

Schneider Logistics
08.2015 - Current
  • Supported account management activities by gathering client information and preparing reports for senior management.
  • Assisted in developing client relationships through effective communication and understanding of customer needs.
  • Learned CRM software to track account activity and maintain accurate records of client interactions.
  • Collaborated with team members to address customer inquiries and resolve issues promptly.
  • Contributed ideas during team meetings to improve account strategies and enhance client satisfaction levels.
  • Developed long-lasting client relationships by providing exceptional customer service and support.
  • Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.

Retail Sales Manager

Menards
08.2014 - 07.2015
  • Led team to achieve sales targets through effective training and performance management.
  • Implemented inventory control procedures, reducing stock discrepancies and improving order accuracy.
  • Developed and executed promotional strategies, enhancing customer engagement and driving foot traffic.
  • Analyzed sales data to identify trends, optimizing product placement and pricing strategies.

Retail Sales Manager

Menards
08.2013 - 07.2014
  • Mentored junior staff, providing guidance on best practices in sales techniques and customer service.
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
  • Recruited, hired and trained associates to develop into productive team members with excellent product knowledge.
  • Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
  • Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.

Sales Associate

Menards
08.2012 - 07.2013
  • Delivered exceptional customer service to enhance shopping experience and build client loyalty.
  • Managed inventory levels to ensure adequate stock availability and minimize shortages.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Sales Associate

Menards
07.2009 - 07.2012
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.

Education

High School Diploma -

Rockville High School
Rockville, IN

Skills

  • Business development
  • Excellent negotiation skills
  • Partnership development
  • Goals and performance
  • Revenue generation
  • Strategic planning
  • Systems and software expertise
  • Order management
  • Invoicing

Accomplishments

I have been a Million Dollar Account Manager every year since 2020. 2 time Account Manager of the year. Have also won numerous Sales/Account Manager of the month awards over the years.

Timeline

Senior Account Manager

Schneider Logistics
08.2015 - Current

Retail Sales Manager

Menards
08.2014 - 07.2015

Retail Sales Manager

Menards
08.2013 - 07.2014

Sales Associate

Menards
08.2012 - 07.2013

Sales Associate

Menards
07.2009 - 07.2012

High School Diploma -

Rockville High School

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Jeremy Baker