Jeremy Barbosa
Orlando,FL
Summary
Well-organized Administrative professional bringing excellent multitasking abilities developed over 9 years of Military and civilian experience. Commended for consistently driving team success with knowledgeable enforcement of company procedures and skillful personnel training. Proficient in all Microsoft Office applications with expertise in database management and personnel accountability. Experienced production leader knowledgeable about Customer Relations and Account Management practices and regulatory requirements. Directs and motivates employees to accomplish challenging performance and quality objectives. Successful at keeping costs low and employee job satisfaction high while promoting safety and compliance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Supervisor
Convey Health Solutions
Yuma, AZ
06.2020 - 05.2021
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Revitalized Customer Service area operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Boosted group production 86% by devising and deploying improved Customer Relation approach.
- Enhanced training programs to strengthen employee knowledge and promote new managers from within.
- Delegated tasks to others on grooming team.
- Positioned as primary liaison to streamline operations of multiple lines of business within organization.
- Performed 240 evaluations and reviews for 50 employees.
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Administrative Clerk
Marine Corps
08.2010 - 04.2020
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Assisted management in delivering consistent, in-depth feedback and coaching using communication and Lean Six Sigma.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Generated documents necessary for internal meetings.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Provided direction, support and ongoing feedback to staff.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Developed improvements to enhance business reporting capabilities, support success training processes and track district goals.
- Increased productivity while deployed overseas by 45% with new productivity management methods.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional
- Developed improvements to enhance business reporting capabilities, support success training processes and track district goals
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
Service Manager
Ace Industries Crane and Hoists
05.2021 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of 12 technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Enhanced safety protocols for service operations, resulting in reduction in workplace accidents and ensuring compliance with regulatory standards.
Education
Bachelor of Science - Biology
American Public University System
Remote06.2023
Green Belt Lean Six Sigma -
Marine Corps University
Quantico, VA11.2017
Skills
- Military Operations
- Lean Six Sigma Green Belt
- Operational Planning
- DoD Secret Clearance
- Information Assurance
- Team Leadership
- Team Building
- Command Element Operations
- Microsoft Office
- Supervision
- Relationship development
- Order management
- Account servicing
- Forecast Preparation
- Administrative functions
- Personnel Accountability
- Injury prevention
- Recreation management
- Skill building strategies
- Documentation and reporting
- Financial leadership
- Operations oversight
- Travel coordination
- Mail handling
- Performance improvement
- Business operations
- Team management
- Account verification
- New account creation
- Customer Presentations
- Goal oriented
- Quality assurance
- Flexible schedule
Accomplishments
- Supervised team of 325 staff members.
- Collaborated with team of 1050 in the development of overseas operations.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
- Supervised and tracked the movement of various flight equipment which totaled more than $650,000.00 in materials.
- Managed the purchase of expendable items for a military unit of over 400 personnel.
- Resolved product issue through consumer testing.
Certification
Lean Six Sigma
Active Shooter Response
OSHA 10 hour
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Service Manager
Ace Industries Crane and Hoists
05.2021 - Current
Supervisor
Convey Health Solutions
06.2020 - 05.2021
Administrative Clerk
Marine Corps
08.2010 - 04.2020
Bachelor of Science - Biology
American Public University System
Green Belt Lean Six Sigma -
Marine Corps University
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