Jeremy Benson
Chicago,IL
Summary
Highly motivated individual seeking to gain experience, and strengthen skills in the customer service industry. Eager to show off strong organizational, communication, and people skills.
Overview
6
6
years of professional experience
Work History
Front of House/Back of House
Chick-fil-A
08.2018 - Current
- Managed day-to-day FOH/BOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Handled complaints, settled disputes, and resolved grievances to maintain customer satisfaction.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Guest Service Associate
Lollapalooza
08.2023 - 08.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Helped guests on a daily basis with directions to nearby stages/food vendors,restrooms,and ticket booths
Bakery Clerk
Jewel Food Stores
01.2018 - 08.2018
- Maintained tidy and organized work area to comply with cleanliness standards.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
No Degree - Music
Harold Washington College
Chicago, ILSkills
- Organizational skills
- Cash Handling
- Customer Service
- Waste Reduction
- Taking Orders
- Menu Memorization
- Food Safety Knowledge
- Cooking
Timeline
Guest Service Associate
Lollapalooza
08.2023 - 08.2023
Front of House/Back of House
Chick-fil-A
08.2018 - Current
Bakery Clerk
Jewel Food Stores
01.2018 - 08.2018
No Degree - Music
Harold Washington College