Talented Program Director of a nationally known non-profit youth organization skilled in handling administrative, operational and youth outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply many years of experience to new professional challenges with growth-oriented organization.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Program Director
Boys & Girls Clubs of Fauquier
05.2021 - 08.2024
Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
Developed and implemented marketing strategies to promote program awareness and participation.
Mentored team members for professional development, resulting in increased productivity and job satisfaction.
Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Provided ongoing direction and leadership for program operations.
Collaborated closely with executive leadership to develop strategic plans for long-term growth.
Unit Director
Boys & Girls Clubs of Fauquier
08.2020 - 05.2021
Promoted a culture of safety within the Club and community by conducting regular needs based assessments to identify areas of improvement within the unit's performance metrics.
Established team priorities, maintained schedules and monitored performance.
Recruited, interviewed and hired employees and implemented mentoring programs to promote positive feedback and engagement.
Mentored new team members, guiding them through orientation processes and providing ongoing support as they acclimated to the unit.
Established performance goals for each team member aligned with departmental objectives while taking into account individual skills and strengths.
Optimized resource allocation by continuously monitoring staffing levels, equipment availability, and supplies inventory in line with fluctuating demand.
Youth Development Professional
Boys & Girls Clubs Of Fauquier
8 2017 - 05.2019
Supervised youth and maintained security for each child under care
Summer Planning Team (2021- present)
Helped set appropriate goals and plans to achieve targets
On-site Donations POC (2021- Present)
Passport 2 Manhood Program Facilitator (2021-present)
What’s The Point(?) Program Founder, Facilitator, and POC. (2021- present)
Boys & Girls Club of Fauquier Academics Assistant (2020-2021)
Co-founder Boys & Girls Club of Fauquier Virtual Clubhouse (2020)
Assisted with educational needs through tutoring and homework assistance
Assisted children and teens with homework, quizzed on material prior to tests and signed off on assignments.
Liaised with parents and caregivers to provide updates on progress and behavior.
Restaurant Team Member
TGI Fridays
04.2014 - 12.2019
Worked with POS system to place orders, manage bills and handle complimentary items.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Cultivated warm relationships with regular customers.
Trained new employees by demonstrating tasks and coaching during daily activities.
Front Desk Agent
Holiday Inn Suites
03.2014 - 09.2016
Took reservations over phone, in person and via computer for guests and provided confirmation information.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Delivered above-and-beyond service to guests, including making outside venue reservations and setting up tours.
Used internal software to process reservations, check-ins and check-outs.
Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable and handling purchases at gift shop when required.
Physical Scientist (Radiation Reachback) at U.S. Customs and Border Protection (DHS)Physical Scientist (Radiation Reachback) at U.S. Customs and Border Protection (DHS)