Jeremy Brown
Cedar Hill,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Licensed Life Insurance Agent
The Alliance Group
Dallas, Tx
03.2023 - Current
- Increased client satisfaction by providing personalized and knowledgeable life insurance consultations.
- Built long-term relationships with clients by offering attentive service and ongoing support for their life insurance needs.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Negotiated contracts and terms of sale with potential customers.
- Generated leads through cold-calling, networking and other outreach methods.
- Analyzed customer needs to provide customized insurance solutions.
- Educated clients on insurance policies and procedures.
Store Manager
AutoZone
Dallas, TX
05.2018 - 08.2023
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts. Managing approximate 100 plus income calls per day
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures. Producing a 10-15% YOY profit.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Auto Center Manager
Sears Auto Center
Dallas, TX
05.2014 - 05.2018
- Improved customer satisfaction by implementing efficient service processes and maintaining a high level of employee training.
- Streamlined auto center operations for increased productivity by optimizing scheduling and workflow.
- Developed strong relationships with suppliers, negotiating favorable terms for parts and equipment purchases.
- Enhanced employee retention through effective training programs, performance evaluations, and coaching.
- Implemented inventory management systems to reduce waste and optimize parts utilization for improved profitability.
- Resolved customer complaints promptly and professionally to maintain a high level of customer satisfaction and repeat business.
- Oversaw the hiring process for new team members, ensuring alignment with company values and skill requirements for each role.
- Collaborated with other managers within the organization for continual improvement efforts across departments based on shared learning experiences from individual auto centers'' successes/challenges faced over time.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions. Keeping a 90% customer satisfaction rating.
Automotive Technician
Sears Auto Center
Dallas, TX
05.2008 - 05.2014
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
- Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
- Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
Education
No Degree - Automotive Engineering Technology
Lincoln College of Technology - Grand Prairie
Grand Prairie, TX03.2009
High School Diploma -
Duncanville High School
Duncanville, TX07.2006
Skills
- Personnel Development
- Hourly Shift Management
- Report Generation
- Operations Management
- Training and Coaching
Accomplishments
- Awarded as Top performing store in Dallas district 6 weeks consistently
- YOY increase in sales and profitability 2021-2023
- Awarded for outstanding performance in leadership and store overall performance during the pandemic.
Affiliations
- Actively serving as the Youth minister/ leader at the Gods Way Nehemiah Missionary Baptist ChurchA
- Overseer of YMOV (Young Men Of Valor ministry)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Licensed Life Insurance Agent
The Alliance Group
03.2023 - Current
Store Manager
AutoZone
05.2018 - 08.2023
Auto Center Manager
Sears Auto Center
05.2014 - 05.2018
Automotive Technician
Sears Auto Center
05.2008 - 05.2014
No Degree - Automotive Engineering Technology
Lincoln College of Technology - Grand Prairie
High School Diploma -
Duncanville High School