Jeremy Brown
Maurice,LA
Summary
Quick advancing and results-driven Field Manager with over 5 years of wide-ranging experience managing project teams at customer sites. Versatile team player and inspiring leader accustomed to juggling multiple projects simultaneously and closing out each profitably while exceeding customer expectations. Mobilizer of field teams in various industries with a heavy production and construction focus.
Overview
5
5
years of professional experience
Work History
Field Manager
USIC Locating Services
, LA
02.2023 - Current
- Managed a growing headcount of 250 technicians, supervisors and coordinators.
- Shifted the company culture in poor performing parts of the district to an overall upward increase of over 100% in productivity.
- Assisted in generating $19,700,000 in revenue for the district in 2023.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Created training modules and documentation to train staff.
- Minimized staff turnover through appropriate selection, orientation and training.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Organized special events such as conferences or training sessions for employees.
- Ensured compliance with all applicable laws, regulations, industry standards.
Lead CDI (Certified Damage Investigator)
USIC
, LA
08.2021 - 02.2023
- Managed 3 additional CDIs and multiple in-house CDIs and their daily processes.
- Saved over $1,000,000.00 in company revenue and decreased customer claim rates by over 50% in the local areas.
- Visited accident scenes to evaluate evidence and determine if fraudulent activities were involved.
- Organized and maintained files of all investigative activities.
- Analyzed data gathered during investigations to determine the validity of claims or theories.
- Developed strategies for gathering additional evidence or intelligence related to claims.
- Presented case summaries at team meetings for review purposes.
- Researched relevant laws pertaining to active investigations.
- Delivered maximum levels of accuracy when conducting stationary and mobile investigations.
- Developed and delivered training programs to support the claims process.
- Conducted ongoing research into best practices related to claims processing.
Lead Locate Technician
USIC
Shreveport, LA
03.2020 - 08.2021
- Assisted the area managers with daily tasks managing a local crew of 16 field technicians and their company assets.
- Operated and maintained locating equipment to identify underground utility locations.
- Investigated complaints from customers regarding the accuracy of utility locates.
- Managed multiple projects simultaneously while meeting deadlines.
- Tested new applications for compatibility with existing systems.
- Provided technical support to customers and staff on a variety of hardware and software issues.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Conducted on-site training sessions to ensure proper implementation of company policies and procedures.
Locate Technician
USIC Locating Services
Shreveport, LA
02.2019 - 03.2020
- Performed utility locates using electronic locating equipment to identify underground utilities.
- Maintained records of locate requests, dig sites, and excavations for future reference.
- Verified accuracy of all locate marks prior to excavation activities.
- Provided assistance in resolving conflicts between contractors and utility companies concerning conflicting locate marks.
- Assisted with the coordination of traffic control during excavation activities.
- Assessed the job site conditions and identified areas where additional safety measures were necessary.
- Adhered strictly to safety protocols while performing work at active job sites.
- Utilized problem-solving skills to resolve issues that arose during the locating process.
Assistant Event Coordinator
Colony House Motor Lodge
Shreveport, LA
12.2018 - 02.2019
- Assisted with the planning and coordination of events, including venue selection, catering arrangements and registration.
- Developed promotional materials for events, such as flyers, brochures and posters.
- Coordinated with vendors to ensure timely delivery of supplies for events.
- Created presentations using PowerPoint or other software programs to be used during events.
- Monitored feedback from guests after each event to identify areas for improvement.
- Responded promptly to inquiries about the organization's services and events.
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Provided excellent customer service by answering inquiries about products or services being delivered.
Education
High School Diploma -
Elysian Fields High School
Elysian Fields, TX05-2014
Skills
- Crew Management
- Maintenance Planning
- Project Coordination
- Equipment Operation
- Schedule Coordination
- Blueprint Interpretation
- Field Operations
- Progress Monitoring
- Inventory Management
- Corrective Action Implementation
- Environmental Compliance
- Budget Management
- Staff Management
- Customer Service
- Business Administration
- Employee Development
- Policy Administration
- Business Development
- Team Leadership
- Adaptability and Flexibility
Timeline
Field Manager
USIC Locating Services
02.2023 - Current
Lead CDI (Certified Damage Investigator)
USIC
08.2021 - 02.2023
Lead Locate Technician
USIC
03.2020 - 08.2021
Locate Technician
USIC Locating Services
02.2019 - 03.2020
Assistant Event Coordinator
Colony House Motor Lodge
12.2018 - 02.2019
High School Diploma -
Elysian Fields High School