Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Jeremy Brown

Jeremy Brown

Columbus,GA

Summary

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Insurance Agent

Independent
Columbus, GA
01.2022 - Current
  • Guided seniors through Medicare complexities to enhance understanding of options.
  • Assisted seniors in selecting appropriate Medicare plans tailored to individual needs.
  • Educated seniors and others on life insurance fundamentals for informed decisions.
  • Advised seniors and clients on choosing optimal life insurance coverage amounts.

Senior Business Analyst

TSYS
Columbus, GA
08.1999 - 04.2021
  • Managed IVR projects throughout project lifecycle, from information gathering to billing and closeout.
  • Coordinated initial call flow design and code development with assigned programmers.
  • Conducted user acceptance testing (UAT) to ensure system functionality and client satisfaction.
  • Oversaw client acceptance testing (CAT) for project validation and approval.
  • Cultivated strong client relationships to foster collaboration and project alignment.

Education

Graduate of The 48th Class - Bible Education For Ministers

Ministerial Training School
St. Louis, MO
04-1999

High School Diploma -

Central High School
Phenix City, AL
05-1993

Skills

  • Licensed insurance agent
  • Project management
  • Relationship management
  • Customer service and support
  • Effective communication
  • Attention to detail
  • Professionalism and ethics
  • Willingness to learn new things

Certification

  • I am a licensed Life and Health insurance agent for Georgia and Alabama

References

References available upon request.

Timeline

Insurance Agent

Independent
01.2022 - Current

Senior Business Analyst

TSYS
08.1999 - 04.2021

Graduate of The 48th Class - Bible Education For Ministers

Ministerial Training School

High School Diploma -

Central High School

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