Jeremy Burrick
Williamsburg,VA
Summary
Results-oriented Account Representative specializing in client relationship management, customer retention, and data-driven decision-making. Demonstrated success in executing revenue growth strategies and elevating customer satisfaction.
Overview
14
14
years of professional experience
Work History
Sr. Account Representative
Infocision Management
Akron, Ohio
06.2012 - Current
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Conducted market analysis to identify emerging trends and business opportunities for growth.
- Implemented revenue growth initiatives by identifying upselling and cross-selling opportunities.
- Performed financial analysis of accounts, including internal forecasting and expected revenue.
- Organized meetings with clients to discuss current projects and initiatives.
- Maintained positive and productive customer relationships by performing location visits.
- Responded quickly and professionally to client inquiries via phone or email.
- Provided training and support for call center team members across various client accounts.
Education
Some College (No Degree) - Business And Organizational Communications
University of Akron
Akron, OHSkills
- Client relationship management
- Customer support strategies
- Account management
- Cross-selling techniques
- Client training programs
- Effective communication
- Problem solving
- Attention to detail
- Team leadership
- Call center background
- Data-driven decision making
- Project management
- Strategic planning
- Staff training and motivation
- Customer retention
- Teamwork
- Department collaboration
- Data tracking
- Performance tracking
Timeline
Sr. Account Representative
Infocision Management
06.2012 - Current
Some College (No Degree) - Business And Organizational Communications
University of Akron