Jeremy Carey
Clinton,NY
Summary
Accomplished Store Manager at Lowe's Home Improvement, adept in customer service and retail inventory management. Spearheaded initiatives that significantly enhanced customer satisfaction and team efficiency. Excelled in recruitment, training, and mentoring, fostering a collaborative environment that boosted store performance. Proven track record in problem-solving and multitasking, ensuring operational excellence. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
6
6
years of professional experience
Work History
Store Manager
Lowes Home Improvment
07.2022 - 05.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed multiple customer complaints daily promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge. Increased engagement by 8% within first two months in role.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring employees were well-equipped to excel in their roles from day one. Spring hiring, would include up to 35 Part time or seasonal hires.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules for 130 employees based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Assistant Store Manager of Operations
Lowes Home Improvment
03.2020 - 07.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Responded to numerous customer concerns daily, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures. Seasonal hiring brought on 30-40 new associates.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements. Ensured budgets were followed and did not overspend.
Front End Department Supervisor
Lowes Home Improvment
12.2017 - 03.2020
- Proactively addressed potential issues such as long lines or inadequate staffing levels by adjusting schedules or reallocating resources accordingly.
- Mitigated potential conflicts among team members by promoting open communication channels and mediating disputes as needed.
- Conducted regular performance evaluations for staff members, providing constructive feedback and fostering professional growth.
- Collaborated with store management to develop strategies for boosting sales and improving customer retention.
- Ensured compliance with company policies and procedures by monitoring employee actions and addressing any discrepancies promptly.
- Managed scheduling for 30 front end employees, ensuring optimal coverage during peak hours without compromising on budget constraints.
Education
High School Diploma -
Sauquoit Valley High School
Sauquoit, NY06.2009
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Cash Management
- Retail Inventory Management
- Recruitment and hiring
Timeline
Store Manager
Lowes Home Improvment
07.2022 - 05.2024
Assistant Store Manager of Operations
Lowes Home Improvment
03.2020 - 07.2022
Front End Department Supervisor
Lowes Home Improvment
12.2017 - 03.2020
High School Diploma -
Sauquoit Valley High School
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