Hi, I’m
Jeremy Carrico
Las Vegas,NV
Summary
Charismatic and energetic Agent successful at managing people and time. Creative in developing strategies that build strong teams and cultivate positive environments.
Overview
17
years of professional experience
Work History
C3/CustomerContactChannels (Now Everise)
Senior Operational Trainer
08.2017 - 01.2019
Job overview
- Design, develop, and deliver operational training programs, ensuring they align with company policies and industry regulations.
- Reduced employee turnover by delivering engaging and effective operational training sessions.
- Work with operational teams and subject matter experts to ensure training content is accurate and updated.
- Provide ongoing coaching, support, and mentorship to employees in operational roles, including troubleshooting and skill enhancement.
- Maintain thorough training records and reports, ensuring compliance with internal and external audit requirements.
- Chosen to travel and lead training for staff and leadership at sister company locations, launching a new line of business and ensuring seamless alignment with corporate standards.
- Delivered comprehensive operational, compliance, and leadership training to both entry-level employees and management teams.
- Provided ongoing coaching and mentorship to new managers, supporting them in effectively leading their teams, implementing company policies, and ensuring smooth operational integration for sustained performance improvement.
C3/CustomerContactChannels (Now Everise)
Call Center Agent
08.2016 - 08.2017
Job overview
- Customer Service Advocate.
- Effectively managed a high-volume of inbound, and sometimes outbound, customer calls with tact, empathy and professionalism.
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
- Oversaw call center employees to ensure customer satisfaction goals were consistently met.
- Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity using IEX/Jabber.
Innovative Healing Concepts
Personal Assistant
01.2010 - 01.2015
Job overview
- Day to day office procedures, answering phones, sending receiving faxes, mail Answering prospective student questions and concerns Data entry, invoicing, maintaining attendance records, printing continuing education completion certificates Shipping/Receiving/inventory Assisting with writing, researching health related topics.
- Assisting with the development of marketing materials, brochures, flyers.
- Assisting with travel arrangements including airline, hotel, auto.
- Display set up and/or removal.
Starbucks Inc
Barista
04.2010 - 03.2012
Job overview
- Made and served café beverages with speed, quality and consistency.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Advised customers on whole bean and bulk tea purchases, detailing origin, flavor and pairing recommendations.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Prioritized drink requests while managing interruptions.
- Complied with standards for merchandising, stocking and storing product.
- Cleaned counters, machines, utensils and seating areas daily.
- Accurately took to-go and special orders via phone.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Conducted successful cash audits at the end of each shift.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Exhibitors Connection
Product Demonstrator
01.2007 - 01.2010
Job overview
- Learned, referenced and applied product knowledge information.
- Created product awareness in an outgoing, professional manner in an attempt to capture the attention of potential buyers.
- Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings.
- Customer service registration and product preparation.
- Show/Event set up and tear down.
Intimate Dinning
Server
01.2002 - 01.2008
Job overview
- Assistant to the chef
- Event set up and tear down.
Education
Odyssey Charter School, 2251 S Jones Boulevard, Las Vegas, NV 89146
High School Diploma
Skills
- Microsoft Word, Excel, Outlook
- Quicken, Symphony (Cash Register)
- Citrix, MIIM, mySME
- Excellent communication skills
- Resourceful
- Employee training and development
- Filing and data archiving
Timeline
Senior Operational Trainer
C3/CustomerContactChannels (Now Everise)
08.2017 - 01.2019
Call Center Agent
C3/CustomerContactChannels (Now Everise)
08.2016 - 08.2017
Barista
Starbucks Inc
04.2010 - 03.2012
Personal Assistant
Innovative Healing Concepts
01.2010 - 01.2015
Product Demonstrator
Exhibitors Connection
01.2007 - 01.2010
Server
Intimate Dinning
01.2002 - 01.2008
Odyssey Charter School
High School Diploma
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