Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Jeremy Cazares

IT & Business Project Management Consultant
Jeremy Cazares

Summary

As a consultant working with Fortune 500 Companies and mid/small size businesses alike for over 20 years, I have specialized in customer relationship management strategy and solutions for the global marketplace. My focus is on leading teams in marrying cutting edge technology with industry best practices and outside the box ideas to deliver results. In my 20+ years of consulting and IT Management, I have gained invaluable experience in the various aspects of this multi-faceted transformation process. From initial strategy work to post deployment ROI, I have participated and managed at each phase of the project timeline. My experience as a software implementation and business management consultant includes Sales Force Automation, Customer Relationship Management, Partner Relationship Management, Enterprise Relationship Management, Enterprise Resource Planning, User Experience, Mobilization, and Cloud Strategy. I have extensive experience in project initiation, project planning, effort estimation, package selection, and resource allocation, and have executed projects successfully in distributed environments including onsite, offsite and multi-shore.

Overview

23
years of professional experience
4
years of post-secondary education

Work History

Avanade Inc – Internal IT
San Diego, CA

Product Owner - Talent Acquisition
05.2019 - 02.2021

Job overview

  • Responsible for our Talent Acquisition suite of tools used to attract, hire and retain the best consultants in the world.
  • Owned and prioritized product backlog, working with the business to identify user stories and feature requests
  • Oversaw entire product deployments from vision and creation to rollout and delivery.
  • Allocated and approved team resource usage across 3 different remote locations

Avanade Inc. - Internal IT
San Diego, CA

Product Owner - AI/Bots
09.2017 - 02.2021

Job overview

  • Responsible for developing and driving the Vision for implementing AI and Bots internally to make our employees more productive, more engaged and to enhance their digital workplace, while serving as a showcase to our potential clients.
  • Oversaw entire product deployments from vision and creation to rollout and delivery.
  • Worked with the business to identify opportunities to address existing challenges and resolved them through custom Bot Skills launched through our internal corporate-wide bot, "AiDA"
  • Wrote and distributed press releases and case studies to increase brand visibility, while conducting many client demonstrations to assist in the sales process

Avanade Inc. - Internal IT
San DIego, CA

Service Owner - Mobile Applications
11.2012 - 08.2017

Job overview

  • Overall responsibility for all mobile applications used internally to facilitate effective delivery from our consultants
  • Responsible for operations and maintenance as well as strategic roadmap for mobile application growth and improvement for the 50K+ workforce
  • Trained and motivated employees to perform daily business functions leveraging our in
  • Responsible for all change management associated to rolling out new internal mobile apps to ensure widespread adoption

Avanade Inc.- Internal IT
San Diego, CA

Service Owner - Delivery Management
11.2012 - 05.2017

Job overview

  • Responsible for the suite of delivery management tools leveraged by our consultants in the field to deliver successful projects for their clients
  • Responsible for supporting the PMO in defining strategic roadmaps for delivery excellence and creation and maintenance of associated tools
  • Responsible for a suite of SharePoint based tools used by over 50K consultants in the field to collaborate with their customers and deliver on engagements
  • Consulted with customers to assess needs and propose optimal solutions.

Avanade Inc
Baltimore, MD

Group Manager
11.2007 - 11.2012

Job overview

  • As a Group Manager in the Avanade CRM service line, I had several roles and am ultimately responsible for providing leadership within the group and on Microsoft Dynamics CRM implementation projects, both mine as well as the projects of those project managers who report to me
  • As a Delivery Lead, I was responsible for delivering successful and profitable engagements
  • As a Project Manager, I was responsible for account relationship management and growing accounts through identification of additional opportunities where Avanade might assist our clients in solving their business challenges
  • I was also responsible for day to day PM functions, such as risk/issue management, project and resource planning, and quality management for the projects where I am the assigned PM
  • As a Program Management Office (PMO) lead, I was responsible for establishing quality tollgates and guiding the other service line PM's through them
  • I was also responsible for establishing and evangelizing our proprietary SDLC implementation methodology and educating our consultants on it
  • As a Career Manager, I was responsible for the professional development of the project managers who report to me.

Fujitsu Consulting
San Diego, CA

CRM Practice Manager
01.2005 - 01.2007

Job overview

  • As the CRM Practice Manager with Fujitsu Consulting, my focus was on growing the CRM, Systems Implementation, and Business Strategy Consulting areas of the business, while managing multiple full life cycle systems implementation projects from discovery to deployment.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Partnered with business leaders to deliver services that support client objectives and consistent with corporate values.

BearingPoint, Inc, (formerly KPMG Consulting)
San Diego, CA

Manager
01.2003 - 01.2005

Job overview

  • As a Manager with BearingPoint, my focus was on managing and growing the CRM Practice
  • As project manager for multiple strategy and implementation projects, I acquired experience in delivering full life cycle projects, as well as business development, account management, and resource management.

KPMG Consulting
Chicago, IL

Senior Consultant
01.1998 - 01.2003

Job overview

  • Determined areas for improvement and implemented processes to alleviate problems for our customers
  • Streamlined processes to address business challenges and optimize employee productivity.
  • Responsible for change management strategy and execution to ensure smooth deployments of system implementation projects
  • Identified business issues through careful collaboration with key stakeholders.

Education

University of Notre Dame
South Bend, IN

BBA from Computer Applications
08.1994 - 08.1998

University Overview

Awarded a Bachelors degree (1998) in Business Administration as well as Bachelors degree in Computer Applications (1998) from the University of Notre Dame

Skills

Stakeholder relationship management

Agile frameworks

Story planning

Scrum methodology

Staff Management

Product development

Strategic planning

Technical expertise

Timeline

Product Owner - Talent Acquisition

Avanade Inc – Internal IT
05.2019 - 02.2021

Product Owner - AI/Bots

Avanade Inc. - Internal IT
09.2017 - 02.2021

Service Owner - Mobile Applications

Avanade Inc. - Internal IT
11.2012 - 08.2017

Service Owner - Delivery Management

Avanade Inc.- Internal IT
11.2012 - 05.2017

Group Manager

Avanade Inc
11.2007 - 11.2012

CRM Practice Manager

Fujitsu Consulting
01.2005 - 01.2007

Manager

BearingPoint, Inc, (formerly KPMG Consulting)
01.2003 - 01.2005

Senior Consultant

KPMG Consulting
01.1998 - 01.2003

University of Notre Dame

BBA from Computer Applications
08.1994 - 08.1998
Jeremy CazaresIT & Business Project Management Consultant