
As a consultant working with Fortune 500 Companies and mid/small size businesses alike for over 20 years, I have specialized in customer relationship management strategy and solutions for the global marketplace. My focus is on leading teams in marrying cutting edge technology with industry best practices and outside the box ideas to deliver results. In my 20+ years of consulting and IT Management, I have gained invaluable experience in the various aspects of this multi-faceted transformation process. From initial strategy work to post deployment ROI, I have participated and managed at each phase of the project timeline. My experience as a software implementation and business management consultant includes Sales Force Automation, Customer Relationship Management, Partner Relationship Management, Enterprise Relationship Management, Enterprise Resource Planning, User Experience, Mobilization, and Cloud Strategy. I have extensive experience in project initiation, project planning, effort estimation, package selection, and resource allocation, and have executed projects successfully in distributed environments including onsite, offsite and multi-shore.
Awarded a Bachelors degree (1998) in Business Administration as well as Bachelors degree in Computer Applications (1998) from the University of Notre Dame
Stakeholder relationship management
Agile frameworks
Story planning
Scrum methodology
Staff Management
Product development
Strategic planning
Technical expertise