Jeremy Chambers
Petersburg,VA
Summary
Dynamic Ecommerce Manager at Kroger with a proven track record in driving online sales and enhancing customer engagement. Skilled in data analysis and effective communication, I successfully trained teams and optimized inventory management, resulting in improved operational efficiency and customer satisfaction. Recognized for leadership and adaptability in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Ecommerce Manager
Kroger
Short Pump, VA
04.2025 - Current
- Developed e-commerce strategies that increased online sales and improved customer engagement.
- Oversaw order fulfillment processes, ensuring timely delivery to customers.
- Trained team members on e-commerce platforms and customer service best practices.
- Researched industry trends to guide strategic planning and optimize product selection.
- Maintained inventory levels while coordinating with suppliers for efficient restocking.
Service & Engagement Team Leader
Target
Colonial Heights, VA
06.2022 - 12.2024
- Established performance expectations and monitored progress towards goals, providing constructive feedback.
- Delegated responsibilities based on individual strengths to empower team members.
- Facilitated conflict resolution among team members, fostering positivity and collaboration.
- Promoted inclusivity and diversity within team culture, encouraging respect and understanding.
Department Manager
H&M Hennes & Mauritz
Colonial Heights, Virginia
02.2021 - 06.2022
- Oversaw inventory management processes, maintaining optimal stock levels while reducing waste and shrinkage.
- Collaborated across departments to achieve seamless coordination in meeting company objectives.
- Enhanced customer satisfaction through attentive service and prompt issue resolution.
- Fostered professional work environment by proactively addressing conflicts and promoting open communication.
- Established clear performance expectations, resulting in increased staff accountability.
Front End Team Leader
Wal-Mart Supercenter
Colonial Heights, VA
02.2020 - 02.2021
- Supervised daily operations to achieve performance, quality, and service goals.
- Maintained clean, safe, and organized store environment to improve customer experience.
- Developed strong relationships with staff to promote positive workplace culture.
- Monitored cash intake and deposit records, enhancing accuracy and minimizing discrepancies.
- Conducted regular inventory counts to verify stock levels and project future needs.
CAP Team 2 Supervisor
Wal-Mart Supercenter
Petersburg, VA
01.2019 - 02.2020
- Coached team members to enhance performance, leading to increased productivity and morale.
- Provided ongoing training to ensure consistent adherence to company policies and procedures.
- Managed shift schedules to maintain adequate staffing during peak hours and employee absences.
- Achieved high accuracy in inventory management through meticulous monitoring and recordkeeping.
- Delegated tasks based on individual skill sets to maximize productivity across all shifts.
- Organized loading and unloading areas for truck deliveries to optimize workflow.
Customer Service Manager
Wal-Mart Supercenter
Petersburg, VA
06.2018 - 02.2020
- Resolved customer complaints by prioritizing satisfaction and loyalty.
- Took ownership of customer issues, ensuring timely and effective resolution.
- Managed team of customer service representatives, fostering teamwork and collaboration.
- Reduced customer complaints through proactive issue identification and implementation of solutions.
- Trained and mentored associates on performance-driven strategies and service techniques.
Electronics Sales Associate
Wal-Mart Supercenter
08.2016 - 06.2018
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Applied knowledge of electronics products to educate prospects and customers.
- Served as a reliable resource for colleagues seeking assistance with challenging client inquiries or complex technical issues related to electronics products and services.
- Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain optimal product availability.
Courtesy Associate
Wal-Mart Supercenter
10.2013 - 08.2016
- Maintained clean, organized store environment to enhance shopping experience.
- Increased sales revenue through tailored product suggestions based on customer preferences.
- Contributed to inventory management by restocking shelves and updating displays.
- Assisted customers in locating products, driving sales growth and satisfaction.
- Demonstrated exceptional multitasking abilities while providing quality service to multiple customers.
Education
High School Diploma -
Prince George High School
Prince George06-2013
Skills
- Leadership and teamwork
- Time management
- Problem-solving
- Flexibility and adaptability
- Effective communication
- Data analysis
Timeline
Ecommerce Manager
Kroger
04.2025 - Current
Service & Engagement Team Leader
Target
06.2022 - 12.2024
Department Manager
H&M Hennes & Mauritz
02.2021 - 06.2022
Front End Team Leader
Wal-Mart Supercenter
02.2020 - 02.2021
CAP Team 2 Supervisor
Wal-Mart Supercenter
01.2019 - 02.2020
Customer Service Manager
Wal-Mart Supercenter
06.2018 - 02.2020
Electronics Sales Associate
Wal-Mart Supercenter
08.2016 - 06.2018
Courtesy Associate
Wal-Mart Supercenter
10.2013 - 08.2016
High School Diploma -
Prince George High School