Network Security
Jeremy Cole
IT Technician
Lumberton,TX
Summary
Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Overview
3
3
Certifications
7
7
years of post-secondary education
7
7
years of professional experience
Work History
IT Technician
Natgasoline
Beaumont, Texas
11.2016 - Current
- Responded to support requests from end users and walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Maintained Windows OS servers updates to keep systems secure and up to date.
- Set up PCs and peripheral equipment for use in video conferencing rooms, including projectors, microphones, PCs and more.
- Corrected connectivity faults to restore user access to local networks storage.
- Onboarded new users to internal systems, including network credentialing, desktop and laptop usage and BYOD programs.
- Decommissioned outdated equipment, including DoD wipe of storage media.
- Imaged and prepared new computers for integration into company networks and systems.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Backed up company data on regular basis and performed weekly recovery tests.
- Responded to service requests during and after business hours.
- Assisted in installation of telecommunications towers for site wide mustering system.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Performed day-to-day LAN and WAN administration, maintenance and support for Ubiquiti platform.
- Monitored stability of network and wireless services to deliver comprehensive stability.
- Integrated equipment installations with on-site network infrastructure, incorporating access control systems.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to the plant's vision, mission and values.
- Integrated fixed wireless connectivity into remote facilities lacking access to high-speed networks.
- Liaised with cabling infrastructure vendors and domestic and international ISPs.
- Processed over 30 support requests weekly for technical assistance on wide range of issues related to Maximo, Zoom, Microsoft Teams, Monday.com, Microsoft Office, VPN connectivity, Dropbox, Printers, Shared Storage Drives, and Network connectivity.
IT Field Support Technician
OCI Beaumont
Beaumont, Texas
02.2016 - 06.2016
- Answered and triaged requests for assistance in order to provide top-notch support.
- Performed maintenance tasks on PCs, networks and mobile devices.
- Served at internal helpdesk, accepting and resolving calls or delegating more severe issues to IT Administrators.
- Executed technology implementation projects, minimizing downtimes and business disruptions.
- Imaged and prepared new computers for integration into company networks and systems.
Cold Fusion Developer
Grace Hill
Augusta, Georgia
03.2014 - 11.2015
- Met with project manager and team members to provide detailed project reports and milestone updates.
- Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues.
- Performed regular database backup.
- Followed standard practices for migrating changes to test and production environments and provided technology support to meet business requirements.
Education
Associate of Applied Science - Computer Networking And Troubleshooting Technology
Lamar Institute of Technology
Beaumont, TX 08.2010 - 12.2013
High School Diploma -
Frank W. Cox High School
Virginia Beach, VA 09.2005 - 06.2009
Skills
Help Desk Operations
Certification
Ubiquiti Broadband Routing & Switching Specialist
Interests
Timeline
Ubiquiti Broadband Routing & Switching Specialist
02-2018
Ubiquiti Enterprise Wireless Admin
02-2017
IT Technician
Natgasoline
11.2016 - Current
IT Field Support Technician
OCI Beaumont
02.2016 - 06.2016
Cold Fusion Developer
Grace Hill
03.2014 - 11.2015
CompTIA A+
10-2013
Associate of Applied Science - Computer Networking And Troubleshooting Technology
Lamar Institute of Technology
08.2010 - 12.2013
High School Diploma -
Frank W. Cox High School
09.2005 - 06.2009
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