Jeremy Conn
Salt Lake City
Summary
Dynamic WCC Coordinator with a proven track record in customer service and conflict resolution. Expertise in clear communication, team collaboration, and time management enhances customer satisfaction and loyalty.
Results-driven professional with strong problem-solving abilities in customer service environments. Successfully resolved conflicts and improved customer experience, contributing to increased retention and satisfaction.
Experienced WCC Coordinator skilled in managing high-stress situations and resolving customer issues with empathy. Known for building strong relationships and enhancing customer loyalty through effective communication and collaboration.
Overview
17
17
years of professional experience
Work History
WCC Coordinator
Verizon Wireless
07.2009 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new team members on best practices for customer interaction and system usage.
- Managed high-volume calls, ensuring accurate information delivery and maintaining customer satisfaction.
- Analyzed customer feedback to identify trends and recommend improvements in service.
- Collaborated with cross-functional teams to address customer issues and implement solutions efficiently.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Analyzed customer feedback to identify trends and recommend improvements in service delivery.
- Entered data, generated reports, and produced tracking documents.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Education
High School Diploma -
Copper Hills High School
West Jordan, UTSkills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Relationship building
- Project Support
- Project assistance
- Project management
- Problem-solving
- Time management
- Attention to detail
- Clear communication
- Team collaboration
- Task prioritization
- Verbal and written communication
- Deadline management
- Team leadership
- Phone and email etiquette
- Support services
Timeline
WCC Coordinator
Verizon Wireless
07.2009 - Current
High School Diploma -
Copper Hills High School