Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Timeline
Generic

Jeremy Cook

Vancouver,Wa

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

27
27
years of professional experience

Work History

Senior Director of Operations

Hertz Rental Car
09.2020 - 09.2024
  • Led change management efforts to successfully implement new technologies and systems across the location.
  • Managed cross-functional teams for maximum efficiency and collaboration.
  • Coached and developed operations management team to ensure that key performance indicators were met in each department.
  • Mentored team members, fostering a culture of professional growth and development.
  • Streamlined operations by implementing efficient processes and workflow strategies.
  • Improved overall productivity by identifying areas for improvement and implementing necessary changes.
  • Increased employee engagement by promoting a positive work environment that valued communication, teamwork, and recognition of achievements.

Product Quality Manager

Hertz Car Rental
01.2017 - 09.2020
  • Lead VSA Team while improving both productivity and cleanliness Y.O.Y
  • Assist with overseeing both I.R and Hiker Team confirming vehicles returned, moved and stalled in timely manner.
  • Ensured Ultimate Choice Lot has correct number and selection of vehicles for customers at all times
  • Maintain clean and safe work area while monitoring productivity.

BM

MIT, ABM, BM
06.2014 - 01.2017
  • Responsibilities include honing skills related to management, servicing and upselling of customers in a fast-paced environment, leading peers by example in all areas of rental process
  • Wash, service and ready vehicles as needed
  • Promoted to ABM Downtown Portland in June 2015
  • Promoted to BM August 2015 and selected by AM as only manager in area to participate in Enrichment Classes
  • BM Responsibilities included monthly financials and ensuring Oracle reconciliation, Team management and daily operations
  • Became part of Airport Team August 2016.

Store Manager

Dollar Tree
01.2005 - 06.2014
  • Responsible for operations, including hiring/training new associates and ensuring company policy is followed by thorough training and follow up
  • Transaction reconciliation daily including cash deposits to bank
  • Monitor Store productivity, preparing reports for District Manager
  • Increased sales each year, including average transaction and increased gross margin while decreasing shrinkage.

Assistant Manager

OfficeMax
06.2000 - 01.2005
  • Held positions as both Sales and Logistics Assistant Manager
  • Responsible for all aspects of merchandising and inventory in accordance with company plans
  • Provided product training to associates after attending vendor-based meetings
  • Trained associates on up-sales and accessories, educating them on gross margin.

Assistant Manager

Big Lots
05.1997 - 06.2000
  • Accountable for operations when manager was not in store
  • Created 4 new stores from ground up & trained new staff, staying until stores operated smoothly.

Education

Mojave High

Skills

  • Proficient in most Windows-based business programs
  • Operational Excellence
  • Logistics Management
  • Workforce Planning
  • Operational Efficiency
  • Leadership training
  • Business Management
  • Process Improvements
  • Cost Control
  • Excellent Communication
  • Time Management
  • Team Collaboration

References

References are available on request.

Hobbies and Interests

  • Golf
  • Fishing
  • Amateur pool team
  • Portland Trailblazers season ticket holder since 2007

Timeline

Senior Director of Operations

Hertz Rental Car
09.2020 - 09.2024

Product Quality Manager

Hertz Car Rental
01.2017 - 09.2020

BM

MIT, ABM, BM
06.2014 - 01.2017

Store Manager

Dollar Tree
01.2005 - 06.2014

Assistant Manager

OfficeMax
06.2000 - 01.2005

Assistant Manager

Big Lots
05.1997 - 06.2000

Mojave High
Jeremy Cook