Jeremy Hembree
Philadelphia,PA
Summary
To join a forward-thinking marketing team where my “can-do” attitude will be a good fit and where I can add value for the long term Transfer my retail client service experience to a corporate environment that supports ongoing communications to both internal and external audiences
Overview
28
28
years of professional experience
Work History
Department Manager
The Fresh Market
Philadelphia, PA
04.2019 - Current
- Led daily operations to ensure optimal inventory management and product availability.
- Developed training programs for staff, enhancing team performance and customer service standards.
- Implemented new merchandising strategies to elevate store presentation and drive sales growth.
- Streamlined processes to improve operational efficiency and reduce waste across departments.
- Supervised daily operations of dairy department, ensuring product quality and compliance with safety standards.
- Managed inventory levels, optimizing stock rotation to reduce waste and enhance freshness.
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Managed team of department staff, fostering development through training and mentorship programs.
- Implemented inventory control measures, reducing waste and improving product availability.
- Oversaw compliance with health and safety regulations, ensuring a safe shopping environment.
- Cultivated strong relationships with vendors to negotiate favorable terms and maintain product quality.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
Customer Service Specialist
Dick's Sporting Goods
New York
01.2017 - 01.2018
- Responsible for connecting with customers to foster and deliver a positive experience
- Trained and managed associates on how to provide a consistent, quality customer experience
- Managed opening and closing the store, which included balancing out tills, deposits, and prepping the store for the next business day
- Kept senior management apprised of challenges and issues while providing relevant solutions focused on supporting the brand
- Helped to promote the brand through customer-facing touchpoints and team building exercises
- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Enhanced customer satisfaction by providing knowledgeable assistance on product selection and usage.
- Streamlined return processes, ensuring compliance with company policies and improving workflow efficiency.
- Trained new staff on best practices in customer service protocols and system navigation.
- Collaborated with team members to develop strategies for upselling products during customer interactions.
- Implemented feedback mechanisms to gather insights from customers, driving continuous service improvements.
- Mentored junior staff, fostering a collaborative environment focused on achieving excellent customer experiences.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Logistics Specialist
Safeway
01.2013 - 01.2017
- Responsible for on-time delivery and quality assurance of orders
- Represented and promoted the brand in the field
- Produced innovative strategies for fulfillment and mentored fellow teammates
- Evaluated operational records and made scheduling adjustments to maximize efficiency
- Achieved growth of customer base by tailoring to customer requests in a responsive manner
- Conducted monthly, quarterly and yearly inventories of warehouse stock
- Received incoming shipments and reviewed contents against purchase order for accuracy
- Sold supplies, materials and products to installers and subcontractors
- Resolved service issues in a timely manner, including coordinating and processing returns
- Oversaw warehousing and storage practices and housekeeping
- Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport
- Used active listening skills with my customers paired with critical thinking to evaluate solutions to potential problems
- Managed inventory control systems to optimize stock levels and reduce excess inventory.
- Coordinated logistics operations to ensure timely and accurate delivery of products.
- Analyzed shipping data to identify cost-saving opportunities and improve efficiency.
- Led cross-functional teams in logistics projects to streamline operations and increase productivity.
- Mentored junior team members, fostering a collaborative environment focused on continuous improvement.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Logistics Specialist
Home Depot
01.2008 - 01.2013
- Responsible for on-time delivery and quality assurance of orders
- Represented and promoted the brand in the field
- Produced innovative strategies for fulfillment and mentored fellow teammates
- Evaluated operational records and made scheduling adjustments to maximize efficiency
- Achieved growth of customer base by tailoring to customer requests in a responsive manner
- Conducted monthly, quarterly and yearly inventories of warehouse stock
- Received incoming shipments and reviewed contents against purchase order for accuracy
- Sold supplies, materials and products to installers and subcontractors
- Resolved service issues in a timely manner, including coordinating and processing returns
- Oversaw warehousing and storage practices and housekeeping
- Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport
- Used active listening skills with my customers paired with critical thinking to evaluate solutions to potential problems
Supervisor
Peets Coffee and Tea
01.2005 - 01.2008
- Coached employees on preparation of orders and stocking units with accuracy
- Ensured excellent customer experience
- Educated customers on products such as coffee and tea
- Handled merchandise marketing and sales
- Managed inventory ordering and organization
- Handled finances of the retail location
Supervisor
Starbucks
01.1998 - 01.2005
- Coached employees on preparation of orders and stocking units with accuracy
- Ensured excellent customer experience
- Educated customers on products such as coffee and tea
- Handled merchandise marketing and sales
- Managed inventory ordering and organization
- Handled finances of the retail location
Education
BS - Marketing
University of Phoenix
CaliforniaSkills
Collaborative problem solver
Team leadership
Staff management
Customer service
Team supervision
Problem-solving
Training and mentoring
Task delegation
Decision-making
Customer engagement
Safety and security
Goals and performance
Retail management
Personnel training and development
Strong communicator
Team player
Organized self-starter
Timeline
Department Manager
The Fresh Market
04.2019 - Current
Customer Service Specialist
Dick's Sporting Goods
01.2017 - 01.2018
Logistics Specialist
Safeway
01.2013 - 01.2017
Logistics Specialist
Home Depot
01.2008 - 01.2013
Supervisor
Peets Coffee and Tea
01.2005 - 01.2008
Supervisor
Starbucks
01.1998 - 01.2005
BS - Marketing
University of Phoenix