JEREMY DIAZ
Jamaica
Summary
Dedicated and skilled Assistant Manager with a proven track record of delivering exceptional customer service and resolving issues to ensure a positive customer experience. Experienced in coordinating with care providers to deliver top-notch home care and administer medication. Proficient in ground operations, ensuring the safe and efficient movement of aircraft while maintaining accurate records. Adept at performing pre-flight and post-flight inspections. Aiming to leverage my customer service, communication, and multitasking abilities in the role of Coordinator GO Blue Chief at Jetblue Airways.
Overview
6
6
years of professional experience
Work History
Ground Operations Crew
Jetblue Airways
03.2023 - Current
- Assisted in the safe and efficient movement of aircraft on the ramp.
- Communicated with ground crew and pilots to coordinate aircraft movement and loading.
- Maintained accurate records of all cargo and baggage loaded/unloaded.
- Performed pre-flight and post-flight inspections of aircraft.
Coordinator GO Blue Chief
Jetblue Airways
05.2024 - 06.2025
- Evaluated employee performance and provided regular feedback to ensure goals and objectives were met.
- Ability to oversee multiple tasks at once including crewmember oversight. Delegates tasks to each crewmember within their team, ensuring all pre-departure and departure processes are accounted for.
Leads a sate and secure operation and ensures respecttul workplace policies are practice - Oversees the accurate execution of bag delivery, movement, scanning, cargo and COMAT handlin (loading, unloading, catering seal break etc.)
- Accountable to Supervisor and above for monitoring and executing the safety and security programs at the station to ensure a safe and secure workplace for crewmembers
- Resolves escalated operational and crewmember issues and leads by example while conducting wellbeing checks with all crewmembers on the team (heat, weather ops). Provides operational leadership during regular and irregular operations and assumes supervisory responsibilities where needed
- Provides technical/operational support to Ground Operations crewmembers and guides crewmembers in standard operating procedures
- Provides feedback through mentoring and guidance-based discussions with crewmembers in conjunction with Supervisor and Leadership teams
- Coordinates and collaborates with peer group, as well as other operational groups, to ensure the operation is running effectively and according to plan
- Ensures crewmembers on the team arrive promptly at the gate and workload is evenly distributed
- Communicates operational recaps and feedback to leadership through verbal or written means with the ability to interact effectively at all levels of management and public contact
- Ensures timely completion and accuracy of paperwork, audits, and other security or administrative functions
- Supports Supervisors with Staffing Management in conjunction with leadership team within area of oversight e.g., Ramp, lav and water servicing, Bagroom, Ground Support Equipment (GSE) and additional GO functions etc.
- Provides input on operational improvements and efficiencies
- Works with Leadership to ensure crewmembers are adhering to JetBlue Uniform Policy Manual Standards Supports fellow crewmembers and values committee while acting as a conduit of information, feedback and development
- Provide Teams with specific flights/duties - (if no MAPLE)
- Assign carousel scanners (if no one assigned; if not array system)
- Scan inbound bags at carousel (as-needed basis) and monitor bag/cargo loads & shift manpower
Assistant Manager
C-Town Supermarkets
10.2019 - 03.2023
- Settled any customer disputes in a professional and pleasant manner.
- Worked to ensure a positive and hassle-free customer experience.
- Brought forth excellent customer service skills and a commitment to customer satisfaction.
Home Care
Concept of Indepence
05.2020 - 01.2022
- Brought forth excellent customer service skills and a commitment to customer satisfaction.
- Collaborated with other care providers, such as physicians and nurses, to ensure clients receive the best possible care.
- Administered medication as prescribed and recorded changes in patient condition.
Education
Associate of Science - undefined
CUNY LaGuardia Community College
Queens12.2025
High School Diploma - undefined
Forest Hills High School
Forest Hills08.2019
Skills
- Customer Service
- Communication
- Ability to Work Under Pressure
- Teamwork
LANGUAGES
English
Spanish
Timeline
Coordinator GO Blue Chief
Jetblue Airways
05.2024 - 06.2025
Ground Operations Crew
Jetblue Airways
03.2023 - Current
Home Care
Concept of Indepence
05.2020 - 01.2022
Assistant Manager
C-Town Supermarkets
10.2019 - 03.2023
Associate of Science - undefined
CUNY LaGuardia Community College
High School Diploma - undefined
Forest Hills High School