Jeremy Dickerson
Moss Point,MS
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Overview
10
10
years of professional experience
Work History
Director of Operations
J. Allen Enterprises LLC
Moss Point, MS
09.2020 - Current
- Directing the operations and logistics of a multi-million dollar business.
- Enhancing operational strategies to boost efficiency.
- Managing day-to-day operations of staff in in multiple states.
- Creating policies and procedures for improved workflow processes.
- Maintaining budgeting documents for accurate tracking of expenses.
- Reviewing contracts with vendors to ensure compliance with regulations and terms and conditions.
- Implementing systems for monitoring employee attendance, scheduling, payroll.
- Resolving customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Negotiating contracts with suppliers ensuring best value pricing options were secured.
- Analyzing data trends and identifying potential risks or opportunities associated with operations.
Restaurant Owner/Operator
IZZYS PLACE
Prescott, AR
12.2014 - 04.2020
- Developed and implemented comprehensive marketing strategies to increase customer satisfaction and loyalty.
- Reviewed financial statements and analyzed sales data to identify trends and develop new business opportunities.
- Identified areas of improvement in restaurant operations, staff training, menu development, pricing, and inventory management.
- Created budgets for food costs, staffing needs, overhead expenses, and capital investments.
- Hired and trained new staff members to ensure compliance with safety regulations and operational standards.
- Monitored daily operations including customer service delivery, kitchen production levels, cash handling procedures.
- Analyzed customer feedback surveys to assess overall satisfaction levels with the restaurant's services.
- Implemented cost-saving measures such as energy conservation initiatives and waste reduction programs.
- Conducted regular inspections of the premises to ensure cleanliness standards are met.
- Managed payroll activities including processing time sheets and tracking employee hours worked.
- Established quality assurance protocols for food preparation processes to ensure consistency in product quality.
- Ensured adherence to all local health department regulations regarding sanitation practices.
- Scheduled staff shifts on a weekly basis based on expected demand levels.
- Resolved customer complaints in a timely manner while maintaining high standards of hospitality.
- Maintained detailed records of stock inventory levels in order to minimize losses due to spoilage or theft.
Education
Course For Specific Field of Study - Business Administration
Pulaski Technical College
North Little Rock, ARSkills
- Strategic planning
- Workforce planning
- Risk mitigation
- Cost control
- Operations oversight
- Task prioritization
- Decision-making
- Professional demeanor
- Adaptability and flexibility
Timeline
Director of Operations
J. Allen Enterprises LLC
09.2020 - Current
Restaurant Owner/Operator
IZZYS PLACE
12.2014 - 04.2020
Course For Specific Field of Study - Business Administration
Pulaski Technical College