Forward-thinking Vice President of Operations dedicated to continuous business improvement focused on enhancing revenue and streamlining business operations. Diligent in driving profit maximization through multifaced business approaches.
Overview
17
17
years of professional experience
Work History
Regional Vice President of Operations
THE UPS STORE Regional Office FL, WV, NY,
11.2019 - 05.2024
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Championed continuous improvement initiatives, fostering a culture of innovation within the organization.
Implemented innovative marketing strategies to increase brand visibility and customer engagement.
Managed territory P&L responsibilities, consistently meeting or exceeding financial targets each fiscal year.
General Manager
THE UPS STORE
01.2007 - 11.2019
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Education
Bachelor of Science - Criminal Justice
American InterContinental University
Weston, FL
03.2009
Skills
Microsoft Windows, Microsoft Office, PowerPoint, Word, Excel, Outlook, MP HR payroll software
Staff Training and Development
Operational Excellence
Organizational Development
Logistics Management
Purchasing and planning
Multitasking Abilities
Hiring and Onboarding
Payroll Administration and Timekeeping
Performance Evaluations
Cost analysis and savings
Accomplishments
Promoted to General Manager: (11/2012)
Promoted to Vice President of Operations: (01/2020)
Won Associate Franchise Owner of The Year - 2022
Won Sales and Service Training Award - 2022
Co-created an incentive program for staff members to get employees motivated to expand their locations and drive sales.
Promoted 50+ people during the course of tenure with UPS. Conducted all 90-day and annual reviews and had final say in issuing promotions.
Served as Head Executive, overseeing all community outreach events from planning to execution.
Availability
Looking to work with a growing company where I can utilize my many years of management and logistics experience., Full-Time
References
References available upon request
Timeline
Regional Vice President of Operations
THE UPS STORE Regional Office FL, WV, NY,
11.2019 - 05.2024
General Manager
THE UPS STORE
01.2007 - 11.2019
Bachelor of Science - Criminal Justice
American InterContinental University
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