Jeremy Feely
Franklin,PA
Summary
Dynamic Store Manager with extensive experience at United Refining Co, excelling in customer service and inventory management. Proven track record of enhancing customer satisfaction and team performance through effective training and mentoring. Skilled in cash management and fostering a positive work environment, driving operational success and employee engagement.
Overview
6
6
years of professional experience
Work History
Store Manager
United Refining Co
Meadville, PA
02.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Assistant Store Manager
United Refining Co
Franklin, PA
10.2021 - 02.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Overnight Shift Supervisor
Sheetz
Cranberry, PA
04.2019 - 09.2021
- Oversaw compliance with local, state, and federal regulations, ensuring all employees adhered to proper protocols during overnight operations.
- Facilitated open communication channels among employees by conducting regular team meetings focused on problem-solving and idea-sharing activities.
- Enhanced team efficiency by consistently delegating tasks and monitoring progress throughout the overnight shift.
- Evaluated operational processes regularly, making data-driven decisions to optimize workflow during the overnight hours.
- Boosted employee morale through recognition programs acknowledging outstanding performance while encouraging continuous improvement.
- Championed a culture of continuous learning by providing on-the-job training for staff members to improve their skills and advance in their careers.
- Collaborated with daytime supervisors to address ongoing issues and implement necessary changes for continuous improvement.
- Streamlined communication lines between cross-functional teams working different shifts, building stronger collaboration between workers across various schedules.
Education
High School
Titusville High School
Titusville, PA06.2017
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Store opening and closing
- Team leadership
- Friendly and positive
- Shift scheduling
- Employee training
- Employee scheduling
- Accurate cash handling
Timeline
Store Manager
United Refining Co
02.2024 - Current
Assistant Store Manager
United Refining Co
10.2021 - 02.2024
Overnight Shift Supervisor
Sheetz
04.2019 - 09.2021
High School
Titusville High School